Rajkumar Mourya
Cloud & Infrastructure Support Engineer
About
Cloud & Infrastructure Support Engineer with experience in AWS, Azure, and Server Administration, specializing in cloud security, cost optimization, media streaming infrastructure, and L2 technical support. Skilled in implementing event-driven automation, monitoring with Dynatrace, Grafana & WatchRTC, and resolving escalated incidents to ensure SLA adherence and seamless user experience.
Skills & Expertise (17)
Work Experience
Junior SD and Backend Developer
Wow Room Hospitality Pvt Ltd.
Oct-2020 - Jan-2021
Systems architect designing several high traffic custom Hotel Management websites via Laravel frameworks, HTML, CSS and Apl’s for Hybrid Application.
Technical Support Engineer II
Eduvantage Learning Solutions Pvt. Ltd. (Elevate K-12)
Jun-2022 - Present
Built and maintained AWS infrastructure monitoring using EventBridge, CloudTrail, CloudWatch, Lambda, SNS, covering changes and managing 300+ Linux server on EC2, S3, IAM policies, and Route Tables. Automated alerting and remediation using scripting for IAM misconfigurations, open ports, S3 bucket policies, and VPC updates. Developed alerting and remediation scripts for IAM misconfigurations, insecure ports, bucket policies, and network updates, improving system resilience. Implemented cloud security best practices including WAF, DDoS protection, SCPs, IMDSv2 enforcement, and S3 Object Lock. Implemented OS hardening and regular patching for AWS EC2 instances (Windows & Linux) by enforcing CIS benchmarks, disabling unused services/ports, applying security updates, and auditing compliance with company standards. Optimized AWS (EC2, S3, RDS, DynamoDB, VPC) and Azure (VMs, Storage, Redis, PostgreSQL, App Services) resources, reducing costs by ~20%. Configured and managed media streaming servers including SSL, NGINX, STUN, and VideoBridge to support secure, low-latency Zoom sessions. Enabled continuous monitoring of system and database performance using CloudWatch, Grafana, Dynatrace, Azure Monitor, and WatchRTC, reducing incident resolution time. Acted as L2 escalation point for live audio/video issues and platform bugs, resolving incidents through log analysis, server checks, and collaboration with development teams. Conducted TechCheck sessions with school (Client) IT teams, including IP/domain whitelisting and firewall configuration to ensure smooth portal accessibility. Managed incident tracking and SLA compliance through Asana and Freshdesk, improving accountability and resolution timelines.
Technical Support L1
Concentrix Service India Private Limited
Apr-2021 - Jun-2022
Providing customers with basic technical support for current and past software releases. Assisted clients with general support for hardware, peripherals, network connections, and external software.
Education
BSc. (Computer Science)
2017 - 2020 · India
