About
Data-driven Software Engineering graduate with hands-on experience in Data Analysis, Machine Learning, and Business Intelligence. Skilled in Python, SQL, Power BI, TensorFlow, and Advanced Excel for data cleaning, exploratory data analysis (EDA), predictive modelling, and dashboard development. Proven ability to translate raw data into actionable insights through analytical reporting and KPI tracking.
Skills & Expertise (36)
Work Experience
Customer Services Representative
Tech Mahindra
Oct 2024 - Oct 2025
Analysed customer billing data to identify recurring issue patterns and resolved 20+ customer queries daily with a 95% first-contact resolution rate. Collaborated with internal teams to troubleshoot technical and service-related discrepancies and maintained accurate documentation and reporting of customer interactions. Improved CSAT score by 12% through proactive issue resolution and resolved 20+ customer queries daily with 95% first-contact resolution.
Education
BSc Hons in Software Engineering - St. Francis College for Women
- 2024 · Afghanistan
