Nhlanhla M Mabanga

Entry-level Data Analyst

Bethlehem, Free State, South Africa

Profile Score

About

Entry-level Data Analyst with experience in Excel, Power BI, Python, SQL, and data visualization. Skilled in cleaning data, analyzing trends, creating dashboards, and producing reports that support business decisions.

Skills & Expertise (27)

Problem Solving Advanced

8.2/10

Years Exp

Communication Advanced

8.0/10

Years Exp

IF Functions Attention to Detail Sales Analysis Trend Analysis KPI Tracking EDA Data Analysis Reporting Data Visualization Interactive Dashboards Power BI Dashboards Python VLOOKUP Pivot Tables Excel Aggregation Filtering Joins Queries SQL Seaborn Matplotlib NumPy Pandas

Work Experience

Call Centre Executive

MTN

Mar 2007 - May 2014

Maintained a 95%+ call quality score. Applied structured problem-solving to resolve customer issues.

Call Centre Supervisor

MTN

Jun 2014 - May 2016

Monitored and analyzed performance metrics including call volume and customer satisfaction. Generated reports and presented insights to management.

Financial Adviser

Old Mutual

Jan 2018 - Apr 2024

Advised clients by identifying financial needs and recommending suitable solutions. Analyzed client data and financial information to match products and services. Used analytical thinking and problem-solving to support client decisions.