About
Analytical and detail-oriented Data Analyst with over 3 years of experience in IT Operations, operational reporting, and data-driven decision-making. Proficient in SQL (Complex Joins, CTEs), Python (Pandas, NumPy), and Power BI (DAX, Data Modelling). Proven track record of transforming raw operational datasets into actionable insights, resulting in a 25% improvement in operational stability and significant reductions in incident resolution times. Expert in SLA Analysis, Trend Forecasting, and Root Cause Analysis (RCA).
Skills & Expertise (18)
Work Experience
Senior System Associate
Infosys Limited
Oct 2022 - Dec 2025
Engineered a custom data tracking workflow for production incident data, reducing average resolution time by 25% through trend-based troubleshooting. Executed Root Cause Analysis (RCA) on historical job execution logs, implementing fixes that improved enterprise job success rates by 20%. Designed and maintained Executive Dashboards in Excel to monitor global SLA compliance and system health metrics. Conducted cross-platform performance analysis for enterprise scheduling, identifying and resolving latency issues in Linux and Windows environments. Delivered data-driven insights to cross-functional stakeholders, directly contributing to a 25% increase in overall system uptime and stability.
Technical Support Specialist
LogixHealth Solutions
Dec 2025 - Present
Automated license utilization reporting using Excel and Power BI, identifying underutilized assets and contributing to a 10% reduction in annual software licensing costs. Analysed authentication and access datasets (1,000+ records daily) to identify recurring login bottlenecks, reducing resolution turnaround time by 15%. Developed automated SLA tracking reports in ServiceNow, providing leadership with real-time visibility into incident resolution performance. Performed Access Governance Audits by analysing onboarding/offboarding data, mitigating security risks and ensuring 100% compliance with internal policies. Translated complex operational patterns into data-backed process improvements for the global support team.
Education
Bachelor of Computer Science - BJB Autonomous College
- · Afghanistan
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