About
Data Analyst/Operations Analyst / Business Intelligence professional with 1.7+ years of experience at Amazon, specializing in operational analytics, MIS reporting, KPI dashboards, and performance tracking. Strong expertise in Advanced Excel, SQL, and Power BI to support SLA monitoring, productivity analysis, variance analysis, and data-driven process improvements. Experienced in handling large datasets, building automated reports, and delivering actionable insights to stakeholders. Seeking roles in Operations Analytics, Business Intelligence, or MIS Reporting.
Skills & Expertise (57)
Work Experience
Quality Associate
Amazon
Nov 2023 - Jul 2025
Monitored daily operational KPIs including TAT, Accuracy, Productivity, Backlog, and SLA adherence across multiple workflows. Built and maintained MIS dashboards using Excel (Pivot Tables, Power Query) to track team performance and identify trends and risks. Performed data cleaning, validation, and reconciliation to ensure high reporting accuracy and reliable decision-making. Analyzed backlog movement and utilization patterns to highlight capacity gaps and support workload balancing. Conducted quality audits and root-cause analysis on errors to reduce rework and improve overall accuracy. Shared actionable insights with team leads and managers to support process improvements and operational efficiency. Supported ad-hoc reporting requests for leadership, enabling faster decision-making during peak workload periods.
Education
MBA (HR & Marketing) - RYMEC / VTU
- 2023 · Afghanistan
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Citizen
Relocation
Open to Relocation