About
System Administrator with 4.5+ years of experience supporting enterprise IT and cloud infrastructure across AWS and Azure environments. Strong expertise in cloud operations, monitoring, security, backup and recovery, and automation, along with hands-on experience in Windows and Linux administration, Active Directory, Group Policy, and Office 365. AWS Certified CloudOps Engineer focused on reliability, security, and operational excellence.
Skills & Expertise (5)
Work Experience
System Administrator
Elevate.law
12-2022 - Present
Provisioned, configured, and managed AWS EC2 instances across multiple environments, including OS hardening, instance sizing, AMI creation, and lifecycle management. Administered AWS RDS databases including setup, automated backups, snapshot creation and restoration, performance tuning, and disaster recovery using Multi-AZ deployments. Implemented AWS S3 lifecycle policies, Glacier archival for cost optimization, and FSx file systems for shared storage access. Built and maintained AWS CloudWatch dashboards, alarms, metric filters, and SNS notifications, improving incident detection and response time by 60%. Managed AWS IAM roles, policies, MFA-enabled access, and conducted periodic access reviews, contributing to a 90% reduction in critical security findings. Configured and managed Azure Virtual Machines, integrated Azure Load Balancer, and implemented Azure Backup using Recovery Services Vault. Managed cloud backup strategies using AWS snapshots and RDS backups, performed restoration testing, and supported workloads with approximately 99.9% availability. Automated Linux system monitoring, health checks, and log analysis using cron jobs and shell scripts, reducing manual operational effort by 35%. Managed Windows Server patching using Ivanti and SolarWinds and performed Linux server hardening and vulnerability remediation. Administered Active Directory, GPOs, DNS, DHCP, Office 365, and Exchange Online user provisioning and access control, reducing access-related tickets by 30%. Monitored and responded to endpoint security alerts using SentinelOne, Carbon Black, Ivanti, and Red Canary within defined SLAs. Led Windows 10 to Windows 11 upgrades and legacy VM migrations to cloud environments with minimal downtime and zero business impact. Managed shared drives and folder permissions, enforcing role-based access control and audit compliance.
System Administrator
Elevate.law
12-2022 - Present
Provisioned, configured, and managed AWS EC2 instances across multiple environments, including OS hardening, instance sizing, AMI creation, and lifecycle management. Administered AWS RDS databases including setup, automated backups, snapshot creation and restoration, performance tuning, and disaster recovery using Multi-AZ deployments. Implemented AWS S3 lifecycle policies, Glacier archival for cost optimization, and FSx file systems for shared storage access. Built and maintained AWS CloudWatch dashboards, alarms, metric filters, and SNS notifications, improving incident detection and response time by 60%. Managed AWS IAM roles, policies, MFA-enabled access, and conducted periodic access reviews, contributing to a 90% reduction in critical security findings. Configured and managed Azure Virtual Machines, integrated Azure Load Balancer, and implemented Azure Backup using Recovery Services Vault. Managed cloud backup strategies using AWS snapshots and RDS backups, performed restoration testing, and supported workloads with approximately 99.9% availability. Automated Linux system monitoring, health checks, and log analysis using cron jobs and shell scripts, reducing manual operational effort by 35%. Managed Windows Server patching using Ivanti and SolarWinds and performed Linux server hardening and vulnerability remediation. Administered Active Directory, GPOs, DNS, DHCP, Office 365, and Exchange Online user provisioning and access control, reducing access-related tickets by 30%. Monitored and responded to endpoint security alerts using SentinelOne, Carbon Black, Ivanti, and Red Canary within defined SLAs. Led Windows 10 to Windows 11 upgrades and legacy VM migrations to cloud environments with minimal downtime and zero business impact. Managed shared drives and folder permissions, enforcing role-based access control and audit compliance.
Support Analyst
State Street HCL Services
06-2021 - 08-2022
Provided L1/L2 support using ServiceNow for hardware, software, and network-related incidents. Performed daily system health checks on servers and endpoints to maintain operational stability. Managed user provisioning, password resets, and group memberships in Active Directory. Installed and updated applications and antivirus software using SCCM and Symantec Endpoint Protection. Resolved Outlook, VPN, and MFA authentication issues and escalated complex incidents to L2/L3 teams.
Support Analyst
State Street HCL Services
06-2021 - 08-2022
Provided L1/L2 support using ServiceNow for hardware, software, and network-related incidents. Performed daily system health checks on servers and endpoints to maintain operational stability. Managed user provisioning, password resets, and group memberships in Active Directory. Installed and updated applications and antivirus software using SCCM and Symantec Endpoint Protection. Resolved Outlook, VPN, and MFA authentication issues and escalated complex incidents to L2/L3 teams.
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