Nikitha V

Senior Process Executive / MIS Analyst

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About

Seeking a Data Analyst position where I can apply my skills in data cleaning, visualization, and reporting, while continuously enhancing my analytical expertise to deliver meaningful business insights.

Skills & Expertise (26)

Microsoft Excel Expert

8.6/10

Years Exp

Data Cleaning Advanced

8.3/10

Years Exp

Data Visualization Finacle Core banking system ERP Systems Macros VBA SQL Queries DB Visualizer Jira PowerPoint Access Reporting Leadership Organizational Skills Interpersonal skills Attention to Detail analytical skills Decision Making Communication Customer Service Sales process management Time management Customer-oriented Work under pressure

Work Experience

Senior Process Executive

Cognizant Technology Solutions

Oct 2017 - Jul 2024

Prepared monthly and quarterly reports highlighting key trends and performance indicators. Collected, cleaned, and analyzed large datasets from multiple sources to ensure data reliability. Coordinating with clients for training clarifications. Sending reports as per SLA. Handling Tax servicing. Responsible for clearing of inventory. Responsible to drive achieving targets in daily basis. Handling planning inventory. Creating charts, graphs and daily reports of organization using various tools and applications - Microsoft Excel, Access and Power point, JIRA, DB Visualizer, SQL Queries, VBA, and Macros. Worked in ERPs like One Work Flow (OWF- where we update the property Tax Ids and Tax amounts), Property Administration System (PAS- where we get the property information.) Creating various types of reports like Inventory reports, Power point presentations, charts for various teams of onshore and offshore and distributing them to the various clients. Create pivot tables and modify spreadsheets to achieve analytical goals.

Senior Officer

ICICI Bank Ltd

Jan 2015 - Jan 2016

Full knowledge of core banking system-preferably Finacle. Responsible for Customer Deliverables (Welcome Kits, Cheque Books Etc..) Customer complaints handling and resolving. Responsible for Teller Operations includes cash management, ATM cash Replenishments, Cheque clearing, Expenses Management, Reporting. Responsible for Branch sales Targets achievements. Reviewing the AOF Forms and ensuring it meets the KYC norms. Handling of HNI Clients through Branch Analytics Portfolios and cross selling. Processing and Posting of RTGS/ NEFT and DD/PO Funds Transfer Transactions. Authorizing Entries of Cash, RTGS/ NEFT and DD/PO Funds Transfer Transactions. Responsible for ATM Issues and ensuring trouble free transactions. Customer complaints handling regarding ATM/ Deliverables. Taking Care of Cheque Clearing process at branch. Opening of Term Deposit/Recurring Deposits. Issuing of Statements/Passbook. Cross selling of various Investment Products. Portfolio Management and responsible for Branch Income generation. Authorizing Cash / Transfer / NEFT.RTGS Vouchers. Full knowledge of core banking system-preferably Finacle. Finacle 10 we use Finacle 10 in our banking operations and I have well versed in all the navigation used in the system and reports generation. Resolve the customer Complaints. Updating customer request and resolve it through FCRM. Rectification of IAD, concurrent audit team observations. Ensuring all relevant reconciliations carried out diligently. Preparation statement of Accounts. Cross Selling of Company's Other Products. Handling Money transfer outward and inward, Foreign Exchange. Helped the department in achieving zero-error tag in audit, by keeping the records updated. Handling Bank account and prepare Bank Reconciliation statement. Conducting sales activities in the market for getting business leads. Serving existing borrowers for portfolio management & new business generation. Proper Scrutiny of Documents. Maintaining proper TAT.