Nilofer Sagana

Data Analyst

Chennai, India 4+ yrs exp 88 · Excellent

About

Analytical and results-driven professional with 4 years of experience in healthcare quality assurance, operations analytics, performance monitoring, and data-driven process improvement. Experienced in analysing large operational datasets involving approximately 5,000 active client chats and medical queries, identifying performance trends, validating information, monitoring KPIs, and preparing reports to support business decisions. Previously led a team of 3 Quality Analysts and managed quality monitoring of 100% of active medical queries. Skilled in Microsoft Excel, SQL, and Power BI, with knowledge of data extraction, data cleaning, transformation, data visualisation, dashboard development, and performance reporting. Strong understanding of business operations, data accuracy, root cause analysis, stakeholder communication, and cross-functional collaboration.

Skills & Expertise (57)

Microsoft Excel Advanced

8.2/10

Years Exp

SQL Advanced

7.5/10

Years Exp

Power BI Intermediate

7.0/10

Years Exp

Data Cleaning Advanced

7.0/10

Years Exp

Data Transformation Trend Analysis Descriptive Analytics Data Interpretation Performance Analysis Root Cause Analysis Google Sheets Microsoft Office Data collection Cleaning validation Large Dataset Analysis SQL querying Interactive Reports Visualisation Dashboard Development Reporting KPI Monitoring Performance Analysis Data Quality Reconciliation Business Requirements Analysis Trend Identification Pattern Identification Process Improvement stakeholder communication Cross-Functional Collaboration VLOOKUP Select WHERE ORDER BY GROUP BY HAVING Joins Aggregate Functions CASE WHEN Subqueries Data Extraction Advanced Formulas PivotTables Exploratory data analysis XLOOKUP Index-match SUMIFS Countifs Data Validation Conditional Formatting Charts Dashboards Power Query Data Transformation KPI Dashboards Data visualisation

Work Experience

Quality Lead – Medical Operations

Amura Health

Aug 2025 - Aug 2026

Led a team of 3 Quality Analysts responsible for quality monitoring, performance evaluation, and operational reporting. Oversaw quality monitoring of 100% of active medical queries to evaluate doctor performance, clinical documentation, and adherence to established protocols. Analysed operational datasets to identify trends, recurring performance issues, service gaps, and opportunities for improvement. Developed and maintained Excel-based reports, quality scorecards, and dashboards to provide leadership with visibility into operational performance. Monitored key performance indicators (KPIs), including First Response Time (FRT), query Turnaround Time (TAT), follow-up compliance, documentation quality, and protocol adherence. Conducted root cause analysis to investigate performance deviations and recommend data-driven corrective actions. Translated operational requirements into measurable performance indicators and structured reporting mechanisms. Collaborated with medical leadership and cross-functional teams to communicate findings, discuss performance gaps, and support operational decisions. Improved quality monitoring workflows, reporting consistency, and team accountability through structured tracking mechanisms.

Quality Analyst – Medical Team

Amura Health

Aug 2024 - Aug 2025

Audited approximately 5,000 active client chats and medical queries to assess service quality, documentation accuracy, and adherence to established protocols. Analysed consultation records and operational datasets to identify performance trends, recurring issues, documentation gaps, and process deviations. Evaluated doctor performance against defined quality parameters and operational Service Level Agreements (SLAs). Maintained quality assessment trackers, performance reports, and scorecards to support management reviews and performance evaluation. Identified trends in follow-up delays, response times, and consultation quality to highlight process improvement opportunities. Investigated data inconsistencies and quality deviations and communicated findings through structured audit reports. Supported process standardisation, data accuracy, and continuous quality improvement initiatives.

Health Coach

Aug 2022 - Aug 2024

Monitored client progress and maintained accurate records against defined health and wellness goals. Reviewed client engagement and progress patterns to identify cases requiring additional follow-up or intervention. Coordinated with doctors and internal teams to support timely communication and continuity of care. Maintained structured client information and supported healthcare operational workflows.