About
Analytical and detail-oriented Data Analyst with a Distinction in MSc Artificial Intelligence and Data Science from the University of East London and a First Class Bachelor's degree in Business Administration (Data Analytics). Experienced in analysing complex datasets using SQL, Excel, Power BI and PySpark to improve reporting, identify trends and support business decision-making. Skilled in data validation, dashboard development, KPI reporting and process improvement, with a strong ability to transform raw operational data into meaningful insights. Passionate about using data to improve efficiency, optimise processes and support strategic business decisions.
Skills & Expertise (32)
Work Experience
Customer Support Executive
PSI Services
Present - Present
Managed customer enquiries through phone and email while maintaining confidentiality and professionalism. Verified customer information and maintained accurate records across internal systems. Investigated customer issues, analysed information and delivered timely resolutions. Collaborated with internal teams to improve service delivery and ensure operational efficiency. Demonstrated strong organisational skills while handling high volumes of customer information with accuracy.
Education
MSc Artificial Intelligence and Data Science - University of East London
- 2026 · Afghanistan
Bachelor of Business Administration (BBA) in Data Analytics - Oxford College of Business Management
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (32)
Click a skill to find developers with the same skill
