Nimmi Prathap

Data Analyst

India 0+ yrs exp 84 · Excellent

About

Certified Data Analyst with over 1 year of experience in customer support, incident management, and escalation handling. Skilled in MySQL, MS SQL, Power BI, data modelling, and data warehousing. Strong communicator with a proven ability to analyse data and improve customer experience.

Skills & Expertise (13)

MS SQL Intermediate

5.1/10

Years Exp

Power BI Intermediate

5.1/10

Years Exp

Tableau Intermediate

5.1/10

Years Exp

Python Intermediate

5.1/10

Years Exp

Data Analytics Intermediate

5.1/10

Years Exp

Data Visualization Intermediate

5.1/10

Years Exp

MS Office Intermediate

5.1/10

Years Exp

Problem Solving Intermediate

5.1/10

Years Exp

Cross-Functional Team Collaboration Intermediate

5.1/10

Years Exp

Stakeholder Management Intermediate

5.1/10

Years Exp

MySql Intermediate

5.1/10

Years Exp

Data Modelling Intermediate

5.1/10

Years Exp

Data Warehousing Intermediate

5.1/10

Years Exp

Work Experience

Business Associate

Aultrist Technologies Pvt. Ltd

Jul 2025 - Feb 2026

Provided customer support for premium client Bharti Airtel, handling 30+ cases per day while maintaining high service standards and customer satisfaction. Handled appellate-level incident escalations, resolving complex customer complaints in compliance with regulatory guidelines. Investigated and resolved incidents by collaborating with cross-functional teams to deliver timely solutions. Identified recurring issues and contributed to reducing Mean Time to Resolution (MTTR).