About
Cybersecurity Professional with 7+ years of IT operations experience and hands-on exposure to SIEM (Splunk), security monitoring, incident response, threat detection, and log analysis. Skilled in incident triage, network security, TCP/IP, DNS, Linux, and Wireshark, with experience investigating security events and managing escalations in fast-paced environments.
Skills & Expertise (38)
Work Experience
Digital Operations & E-Commerce Lead
HC Denim Pvt Ltd.
Sep 2018 - Mar 2026
Monitored day-to-day operations across Amazon and Myntra, identified workflow issues, and coordinated timely resolution to maintain platform performance. Investigated operational and system-related issues, gathered relevant information, and worked with internal teams to resolve them efficiently. Analyzed recurring operational issues, identified underlying causes, and implemented process improvements to reduce repeat occurrences. Maintained process documentation, tracked recurring issues, and prepared operational reports to support workflow consistency. Collaborated with internal teams, external vendors, and platform support to manage escalations and ensure smooth business operations.
Analyst
Fujitsu New Zealand Ltd
Apr 2016 - Apr 2018
Incident handling, endpoint troubleshooting, escalation support, issue prioritization. Provided technical support for over 2,000 users across multiple enterprise client environments. Diagnosed and resolved desktop, application, and end-user issues, ensuring timely restoration of IT services. Managed support tickets, prioritized incidents, and consistently met SLA targets. Configured, maintained, and troubleshot Windows 11 and macOS systems to ensure reliable end-user operations. Administered user accounts and access permissions using Active Directory Domain Services (AD DS). Worked closely with technical teams to resolve complex issues and minimize service disruptions.
Facility Assistant / IT Technician
Cliftons
Oct 2014 - Apr 2016
Delivered technical support for conferences and corporate training environments of up to 80 participants, ensuring seamless event operations. Managed 3–4 client technology setups daily, including Microsoft Azure, AWS, and Pearson VUE testing environments. Configured and troubleshot workstations, printers, projectors, and network-connected devices to ensure operational readiness. Supported workstation imaging, hardware deployment, and pre-event system validation to maintain reliable IT operations.
Client Relationship Executive
V.R Techies
Jan 2013 - Nov 2013
Resolved client IT issues through remote troubleshooting and technical assistance. Handled approximately 30 client requests daily, prioritizing issues and ensuring timely resolution. Maintained strong customer satisfaction through clear communication and responsive support.
MIS Executive
Candid Gestures
Jan 2011 - Oct 2012
Supported internal IT systems and hardware, ensuring reliable day-to-day business operations. Prepared and maintained operational reports to support business analysis and decision-making. Assisted with troubleshooting system and user-related issues to minimize operational disruptions.
Education
Advanced Diploma: Information Assurance and Security (Level 7) - Wellington Institute of Technology (WelTec)
2015 - · Afghanistan
Bachelor of Computer Applications (BCA) - Indraprastha University
- 2011 · Afghanistan
Certifications
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Skills (38)
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