About
System Monitoring & Infrastructure Support Engineer skilled in Azure, Windows Server, cloud platforms, and on-prem monitoring. Experienced in NOC operations, incident response, RCA, log analysis, and performance troubleshooting across application, web, and SQL servers. Hands-on with AppDynamics, LogicMonitor, Nagios, SSMS, Snort IDS, and ServiceNow. Strong foundation in System Administration, DevOps, AWS, and Cybersecurity through CDAC PG-DITISS.
Skills & Expertise (32)
Work Experience
System Monitoring & Support Intern
Altera Digital Health
Mar 2025 - Present
Monitored Azure & On-Prem Windows Servers using LogicMonitor, AppDynamics, and SSMS ensuring 99% uptime. Troubleshot CPU, memory, disk, SQL, and web-server performance issues, reducing repeated incidents. Conducted Root Cause Analysis (RCA) for priority alerts, improving resolution efficiency by 35%. Optimized alert thresholds and workflows, reducing noise by 20% and improving monitoring reliability. Performed server health checks, event log reviews, and diagnostic tracing to prevent outages. Managed ServiceNow incidents within SLAs, ensuring accurate documentation, prioritization, and timely closure. Collaborated with Infra, AppDev, and DB teams to enhance monitoring dashboards and SOPs.
Education
PG-Diploma in IT Infrastructure, Systems & Security (PG-DITISS) - CDAC Pune
2023 - 2023 · Afghanistan
B.Tech - Dr. Babasaheb Ambedkar Technological University
2019 - 2022 · Afghanistan
Certifications
Career Essentials in System Administration
Microsoft & LinkedIn · 2024
Ultimate AWS Certified Cloud Practitioner (Training Completion)
Udemy · 2024
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Visa Status
Citizen
Relocation
Open to Relocation