Nitish Awasthi
Senior DMS Executive
About
Senior DMS Executive with 6 years 10 months of combined experience in the FMCG and analytics domain, including 2 year 01 months as a DMS Executive and 3 years 6 months as a Data Analyst. Experienced in data collection, cleaning, and analysis, creating interactive dashboards and report, with a understanding of distributor management systems, sales force automation, and operational analytics.
Skills & Expertise (13)
Work Experience
Senior DMS Executive
TeamLease Foundation (Reckitt India)
Feb 2026 - Present
Managed and monitored CRM ticketing system for distributor related issues. Assign incoming tickets to appropriate team members based on issue type and priorities. Tracked ticket status and maintained SLA compliance. Conducted User Acceptance Testing (UAT) for new feature and enhancements in the DMS systems. Escalated critical issue to development team when required. Prepare reports and dashboards for ticket status, performance and issue trends.
DMS Executive
Ileads Auxillary (Reckitt India)
May 2025 - Feb 2026
Managed Distributor Management System (DMS) operations to support sales and distribution activities. Created and maintained distributor, retailer, and product master data in the DMS. Processed sales order, invoices, credit notes and stock transfer through the DMS. Coordinated with distributors to resolve order processing, billing and system-related issues. Providing basic training and guidance to new distributors and sales staff, explaining system workflows, mobile app usage, report interpretation.
Technical Support Engineer
Adroit Synergies Pvt Ltd
Feb 2024 - Mar 2025
As a Technical Support Engineer the primary responsibility is to provide day-to-day support for business applications such as DMS (Distributor Management System), SFA (Sales Force Automation), ERP, and reporting tools. Assisted distributors such as sales order booking, stock reconciliation, invoicing, GRNs.
Data Analyst
Ardem Data Services Pvt Ltd
Jun 2019 - Dec 2023
Collect the data from client software such as databases, Excel files. The data included operational metrics, customer data, and project records depending on the requirement. A major part of my role involved cleaning and transforming raw data into correct data. This included removing duplicates, handling missing values, validating master data, and standardizing formats to ensure data accuracy and consistency. Ensured data quality and consistency by performing regular validation checks and maintaining documentation for data sources. Working in the software such as Ekotrope, Oracle NetSuite, ERP and Kili.
Education
Bachelors of Technology (B.Tech), Electrical Engineering (EE) - Dr. A. P. J. Abdul Kalam Technical University
2014 - 2018 ยท Afghanistan
Intermediate - Board of High School and Intermediate Education U.P.
2013 - 2014 ยท Afghanistan
High School - Board of High School and Intermediate Education U.P.
2011 - 2012 ยท Afghanistan
Certifications
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Skills (13)
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