About
Dynamic and results-oriented professional with 8+ years of experience in data analysis, digital marketing, and social media management. Skilled in SQL, Power BI, Python, and Excel for reporting and business insights. Proven record in driving growth through data-driven decision-making, campaign optimization, and stakeholder collaboration. Recognized twice as Employee of the Year for excellence and innovation.
Skills & Expertise (24)
Work Experience
Social Media Data Analyst
E2E Networks Ltd., Delhi
Jul 2021 - Jul 2022
Managed and optimized company presence on Facebook, Instagram, LinkedIn, and Twitter. Developed B2B & B2C leads using LinkedIn, HubSpot, Apollo.io, and SmartReach. Created and scheduled content across platforms using Canva and other tools. Conducted customer needs analysis and provided solutions. Assisted clients with cloud product usage and technical issues.
Customer Support Executive
Etoos Education Pvt. Ltd., Jaipur
Jan 2017 - Apr 2019
Responded to queries and promoted educational products. Maintained CRM database with accurate records. Supported marketing campaigns with performance tracking.
Customer Support Executive
Beechtree System and Solution, Jaipur
Jan 2015 - Jan 2017
Billing and Ticket raising Solution. Maintained CRM database with accurate records. Supported marketing campaigns with performance tracking.
Data Analyst
Indeedvisa Pvt. Ltd, Australia
Aug 2022 - Present
Collected, cleaned, and analyzed business data using SQL & Excel to identify sales and customer trends. Built Power BI dashboards to track KPIs (revenue growth, retention, ROI). Automated recurring reports, reducing reporting time by 30%. Conducted A/B testing and provided insights for campaign performance. Supported management with ad-hoc analysis and predictive modeling in Python. Collaborated with marketing and operations teams for data-driven decisions.
Customer Support Executive
ICFAI University Group, Jaipur
Apr 2019 - May 2021
Counseled students on academic/career planning. Maintained student records and resolved educational queries. Coordinated with academic teams to support student progress.
Education
B.Tech – Electronics & Communication - Rajasthan College of Engineering for Women (RCEW), Jaipur – Rajasthan Technical University
- 2014 · Afghanistan
