About
Results-driven Data Analyst with 6+ years of experience in developing and implementing business intelligence solutions to optimize organizational performance. Skilled in designing dashboards, automating data extraction and cleansing processes, and delivering actionable insights to support strategic decision-making. Proven ability to leverage data analytics to improve efficiency, reduce costs, and drive measurable outcomes, including a 10% increase in overall productivity.
Skills & Expertise (18)
Work Experience
Data Analyst - Ops
WNS Global Services
Oct 2019 - Present
Maintained and monitored user attendance records; collected, cleaned, and analyzed data from multiple sources to identify operational trends and insights. Generated accurate and timely daily, weekly, and monthly reports (production, inventory, and operational metrics) to support management decision-making. Created KPI and KRA performance reports, including AHT, SLI, Attrition Rate, and Employee Occupancy, to evaluate workforce efficiency. Converted raw data into meaningful information through calculations, comparisons, sorting, and advanced analysis. Proficient in VLOOKUP, HLOOKUP, Pivot Tables, and advanced formulas for reporting automation and visualization. Familiar with SQL and database management systems for structured data handling and query execution.
Education
Bachelor of Commerce in Computer Applications - Acharya Nagarjuna University
2022 - 2025 · Afghanistan
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
