Pritam Ghosh

IT / Reporting / MIS Analyst

Bangalore, Karnataka 3+ yrs exp 87 · Excellent

About

Analytical Technical Analyst with 3+ years of experience in IT operations, reporting, and data analysis. Skilled in SQL, Power BI, Python, ServiceNow, and Advanced Excel, with hands-on experience in dashboarding, KPI reporting, and process automation. Seeking to transition into a Data Analyst role to leverage strong analytical and problem-solving skills.

Skills & Expertise (21)

Power BI Intermediate

7.5/10

Years Exp

Dashboards Intermediate

7.5/10

Years Exp

Excel Intermediate

7.0/10

Years Exp

Reporting Intermediate

7.0/10

Years Exp

Root Cause Analysis Intermediate

6.5/10

Years Exp

ServiceNow Intermediate

6.5/10

Years Exp

Data Analysis Intermediate

6.5/10

Years Exp

SLAs Intermediate

6.5/10

Years Exp

KPIs Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Data Cleaning Intermediate

6.0/10

Years Exp

Ticketing Intermediate

6.0/10

Years Exp

ITSM Intermediate

6.0/10

Years Exp

Data Validation Intermediate

6.0/10

Years Exp

Data Quality Intermediate

6.0/10

Years Exp

Power Query Intermediate

5.5/10

Years Exp

DAX Intermediate

5.5/10

Years Exp

Research Intermediate

5.5/10

Years Exp

ETL Intermediate

5.0/10

Years Exp

Python Intermediate

5.0/10

Years Exp

Web Scraping Beginner

4.0/10

Years Exp

Work Experience

Senior IT Tech Analyst

Unisys Corporation India

Jun 2024 - Present

Performed quality assurance for service desk and operational reports, consistently maintaining data accuracy before delivery. Developed and maintained Power BI and ServiceNow dashboards to monitor KPIs, SLA compliance, ticket trends, and operational performance. Analyzed high-volume incident and request datasets to identify trends, recurring issues, and opportunities for process improvement. Conducted root cause analysis of recurring incidents, contributing to a 15% reduction in average resolution time. Delivered validated datasets and analytical reports to internal stakeholders, enabling informed operational decision-making. Standardized reporting documentation and quality control processes to improve audit readiness and reporting consistency. Collaborated with teams to transform analytical findings into actionable business recommendations.

IT Tech Analyst

Unisys Corporation India

Jun 2023 - May 2024

Provided Level 1–2 technical support while supporting data analysis of service desk operations. Performed data cleaning, validation, and quality checks on incident and request data. Created daily and weekly reports in ServiceNow and Excel to monitor SLAs and ticket trends. Supported incident, request, and problem management aligned with ITIL4 processes. Contributed to performance monitoring by assisting with trend and volume analysis.

Engineer Trainee (IT & Data Operations)

Cognizant Technology Solutions

Jul 2022 - Dec 2022

Supported IT operations through structured data collection, reporting, and analysis. Delivered ad-hoc data reports and KPI insights to assist service performance monitoring. Applied ITIL4 fundamentals in incident handling and operational support. Assisted in data validation and basic quality checks to ensure reporting reliability. Gained hands-on exposure to Python-based data handling and basic automation tasks. Developed foundational skills in data analysis, research, and documentation.