Om Gaikwad

Software Engineer

Pune, Maharashtra, India 1+ yrs exp 83 · Excellent

About

Software Engineer with a B.Tech in Computer Science Engineering and hands-on experience developing backend and full-stack applications using Python, FastAPI, Flask, REST APIs, SQL, and JavaScript. Experienced in building AI-powered applications, integrating Large Language Models (LLMs), implementing Retrieval-Augmented Generation (RAG), and developing automated evaluation pipelines. Strong foundation in software development, debugging, API development, databases, Git, and SDLC practices.

Skills & Expertise (29)

Python Intermediate

5.5/10

Years Exp

SQLite Intermediate

5.0/10

Years Exp

Git Intermediate

5.0/10

Years Exp

GitHub Intermediate

5.0/10

Years Exp

LINUX Intermediate

5.0/10

Years Exp

VS Code Intermediate

5.0/10

Years Exp

Object-Oriented Programming Intermediate

5.0/10

Years Exp

Software Troubleshooting Intermediate

5.0/10

Years Exp

SDLC Intermediate

5.0/10

Years Exp

JSON Intermediate

5.0/10

Years Exp

React Intermediate

5.0/10

Years Exp

REST APIs Intermediate

5.0/10

Years Exp

API Design Intermediate

5.0/10

Years Exp

API Testing Intermediate

5.0/10

Years Exp

CSS3 Intermediate

5.0/10

Years Exp

HTML5 Intermediate

5.0/10

Years Exp

SQL Intermediate

5.0/10

Years Exp

JavaScript Intermediate

5.0/10

Years Exp

Java Beginner

4.5/10

Years Exp

C++ Beginner

4.0/10

Years Exp

Flask Beginner

3.5/10

Years Exp

FastAPI Beginner

3.5/10

Years Exp

Generative AI Beginner

3.0/10

Years Exp

Large Language Models Beginner

3.0/10

Years Exp

Prompt Engineering Beginner

2.5/10

Years Exp

agentic AI Beginner

2.5/10

Years Exp

LangGraph Beginner

2.5/10

Years Exp

LangChain Beginner

2.5/10

Years Exp

RAG Beginner

2.5/10

Years Exp

Work Experience

Technical Support Associate

WNS Global Services (Part of Capgemini)

Feb 2025 - Jul 2026

Diagnosed and resolved application and system issues by analyzing application behavior, system configurations, and error logs to identify and reproduce user-reported problems. Managed and prioritized technical support tickets according to severity and business impact while maintaining established Service Level Agreement (SLA) requirements. Collaborated with technical engineering and development teams to escalate code-level defects and followed issues through successful resolution. Maintained detailed technical documentation, ticket records, troubleshooting information, and resolution updates for enterprise users. Strengthened software troubleshooting, debugging, problem-solving, technical documentation, and cross-functional communication skills in an enterprise environment.