About
Results-driven Data Analyst with 3.7+ years of experience in delivering actionable insights across IT Service Management (ITSM) and Banking domains. Skilled in Power BI, SQL, Excel, and data modeling, with proven expertise in transforming complex datasets into strategic business solutions. Strong experience in KPI & SLA analysis, dashboard development, ETL processes, and performance optimization, enabling data-driven decision-making and operational excellence.
Skills & Expertise (32)
Work Experience
Data Analyst
Progressive Infovision Pvt Ltd
Jul 2024 - Present
Developed interactive Power BI dashboards to track KPIs, SLA compliance, and operational performance, improving reporting efficiency by 30%+. Performed ETL processes using SQL, Power Query, and Excel to ensure high-quality and consistent datasets. Created advanced DAX measures for business metrics such as MTTR, utilization, backlog, and efficiency. Conducted trend and root cause analysis to identify performance gaps and recommend improvements. Automated recurring reports, reducing manual effort by 40%. Collaborated with stakeholders to deliver data-driven insights and reporting solutions. Ensured data governance, validation, and accuracy across dashboards. Supported UAT, testing, and report validation processes.
Data Analyst
Wipro Technologies
Jul 2022 - Jun 2024
Designed and delivered end-to-end Power BI dashboards for operational and executive reporting. Performed data extraction, cleaning, transformation, and modeling using SQL and Excel. Developed custom DAX measures for SLA compliance, incident trends, and KPI tracking. Analyzed large datasets to identify patterns, trends, and anomalies. Worked with stakeholders to translate business requirements into BI solutions. Optimized dashboards for performance and usability. Delivered insightful reports to support strategic decision-making.
Education
Master of Computer Applications (MCA)
- · Afghanistan
