About
IT professional with total 4+ years of experience in Java-based application support and 1.5+ years of hands-on experience in Java development using Spring Boot. Experienced in handling L2/L3 support, incident management, root cause analysis, and performance optimization. Strong understanding of REST APIs, microservices architecture, and cloud environments. Adept at collaborating with cross-functional teams to deliver high-quality solutions and ensure system stability.
Skills & Expertise (33)
Work Experience
Software Engineer
PC Solutions
May 2024 - Dec 2025
Enhanced the application’s features to effectively fix the bugs and optimize the overall performance, efficiency. Collaborated with senior members to ensure Agile practices while development & documenting project. Maintaining and improving existing codebases. Developed web applications using SpringBoot and Hibernate (JPA). Provided production support post-migration and resolved issues during Hardening Sprint Testing. Wrote SQL queries and procedures for business requirement. Worked in SpringBoot, Spring MVC architecture with DAO.
Software Engineer
Commdel Consulting Services Private Limited
Jun 2021 - Jan 2024
Working with HPCL DTP & HP PAY project like payment, security, control over transactions, generous reward points. Collaborated with design team to develop high quality software for micro service application. Worked on production support and development same time. Used Postman to test the Restful API for HTTP requests such as GET, POST, and PUT. Maintaining and improving existing codebases. Collaborate with team members to fix and improve application performance. Resolved critical production issues promptly, utilizing debugging tools and diagnostic techniques to identify root causes and implement effective solutions. Expertise in database development with SQL and ORM frameworks (Hibernate, JPA). Worked with Team Lead, customers to resolve technical issues. Wrote SQL queries and procedures for business requirement. Train users on new features and functionalities. Mentor junior developers and interns. Production support thru ticket tool portal.
Associate Technical Support Engineer
Skolaro
Jun 2019 - Feb 2020
Resolving the problem from Client side using SOP. To ensure timely and accurate handling of all Incidents and Service requests with all appropriate details. Assigning the Incidents and SRs to the relevant technical group with 1st level findings. Ensuring 100% SLA adherence for tickets, understand SLA requirements and work to ensure those requirements are met. Managing the escalations from customers and clients and responding appropriately. Working on mostly all type of Incidents and SRs such as, Login issues, Awareness issues, Access requests and Data requests. Manage primary communication methods include phone, E-mail and SMS via preferred toolset(s), and ensure accurate and timely communications to internal and approved external stakeholders, including management. Understanding the business process and providing support against all the business-related queries/process/policies. Given training to Client and Teach how works on Application. Work closely with the Customer Success Manager (CSM) and Maintain visibility and provide consistency to the Customer. Tools used in the process are JIRA, SQL, Skype for business, Outlook and Gmail.
Education
Master Of Computer Application - Dr. A. P. J. Abdul Kalam Technical University
2018 - 2020 · Afghanistan
Bachelor Of Computer Application - Dr Bhimrao Ambedkar University
2015 - 2018 · Afghanistan
Intermediate - UP Board
2013 - 2014 · Afghanistan
High School - UP Board
2011 - 2012 · Afghanistan
Certifications
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Skills (33)
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