About
Experienced Quality Associate nearly 2 years of expertise in auditing, process optimization, and leading cross-functional teams. Adept at managing team performance, enforcing high-quality standards, and implementing process improvements to boost operational efficiency. Brings strong analytical and problem-solving skills, with a passion for continuous learning and driving operational excellence. Recognized for consistently meeting job demands and tight deadlines through a strong work ethic and an unwavering commitment to delivering exceptional quality.
Skills & Expertise (9)
Work Experience
Quality Associate
Amazon
May 2023 - Present
Worked as a Database Analyst for geospatial error data reported by delivering agents, such as missing roads or incorrect building addresses. Extract and analyze this data using SQL in Hubble, then transform and load data into our in-house mapping platform ‘GeoStudio’. This process supports the resolution of mapping discrepancies and directly contributes to optimizing delivery routes, reducing delivery times, and enhancing overall customer satisfaction. Handle high-priority escalations from various teams, performing deep dive investigations to identify root causes and ensure timely resolution. Serve as Subject Matter Expert (SME) for SLA based transportation services, driving process optimization and service improvements. Maintain a quality accuracy rate of 99.5% across teams by providing timely updates and implementing continuous process improvements. Coordinated team communication, addressed challenges, and provided timely reporting to management.
Education
B.Tech in Electronics and Communication Engineering - Kamala Institute Of Technology And Science
2019 - 2023 · Afghanistan
Intermediate (MPC) - Alphores Junior College
- 2019 · Afghanistan
Secondary School Certificate (SSC) - Green Sedge School
- 2017 · Afghanistan
Certifications
Smart India Hackathon (SIH) 2023
· 2023
