About
IT Support & Service Desk Engineer with 2 years of complete hands-on experience in L1/L2 end-user support, incident and request management, and enterprise IT operations. Strong foundation in Windows environments (Windows XP to Windows 11, Windows Embedded) with basic Linux exposure, Active Directory user management, and network troubleshooting. With a growing interest in cybersecurity and Red Teaming, I am actively building skills in Kali Linux, networking fundamentals, system and network security concepts, and hands-on security labs. Passionate about understanding vulnerabilities and strengthening system defenses, I am seeking an entry-level IT Security / Red Team opportunity where I can leverage my strong IT infrastructure background while continuing to grow as a security professional.
Skills & Expertise (45)
Work Experience
IT Supports Engineer
Silver Touch Technologies Pvt. Ltd. Client Site: Intas Pharmaceuticals Ltd.
Jan 2025 - Present
Providing L1/L2 Service Desk support to end users in a corporate environment. Troubleshooting hardware and software issues for desktops, laptops, printers, and peripherals. Managing Active Directory user operations, including password reset, user unlock, and access support. Installing, configuring, and troubleshooting Windows operating systems (Windows XP to Windows 11, Windows Embedded). Providing basic Linux support and system-level troubleshooting. Configuring Outlook, VPN, LAN/Wi-Fi connectivity, and resolving network-related issues. Handling incident and service request tickets and ensuring resolution within defined SLA timelines. Delivering remote support using tools such as AnyDesk, VNC, and ManageEngine. Supporting enterprise telephony systems (Coral & Matrix) and coordinating with vendors when required. Maintaining hardware inventory, documentation, and supporting IT operations in a GxP / Non-GxP regulated environment.
Apprenticeship (IT Support Engineer)
Intas Pharmaceutical Ltd
Jan 2023 - Jan 2024
Provided L1 IT support for hardware, software, and basic network issues. Assisted in Windows OS installation, configuration, and troubleshooting. Supported Active Directory user tasks under supervision. Performed antivirus installation and updates following security best practices. Assisted with basic network troubleshooting (LAN connectivity, IP configuration). Responded to helpdesk tickets and documented solutions for future reference. Gained exposure to corporate IT processes, documentation, and SLA-based support.
Education
Bachelor of Science in Information Technology - Dr. Babasaheb Ambedkar Open University
2024 - Present · Afghanistan
Higher Secondary (XII) - HSC Board
2021 - 2023 · Afghanistan
ITI – Fitter - ITI Kubernagar
2021 - 2023 · Afghanistan
Secondary (X) - SSC Board
2020 - 2021 · Afghanistan
