About
Results-driven Certified ServiceNow Developer with 2 years of proven expertise architecting and deploying enterprise-grade ITSM solutions. Demonstrated success in delivering 3 mission-critical projects that improved operational efficiency by 40% through strategic automation and process optimization. Expert in designing domain-separated multi-tenant architectures, Flow Designer automation, REST API integration, and Portal development. Proficient in CMDB/CSDM data modeling with strong track record of enhancing ITSM performance metrics. ITIL-certified professional committed to delivering scalable solutions that drive measurable business outcomes and operational excellence.
Skills & Expertise (11)
Work Experience
Senior ServiceNow Developer
Dexian India Technologies Private Limited
Mar 2024 - Present
Architected and deployed comprehensive vendor onboarding and lifecycle management platform, successfully replacing 3 legacy systems and streamlining vendor operations for 500+ vendors, reducing management cycle time by 35%. Engineered multi-level vendor hierarchy management structure supporting 5+ levels, enabling 60% faster onboarding and improving data accuracy by 90%. Established 8 secure REST API integrations with external systems, enabling real-time bidirectional data synchronization and eliminating 80% of manual data entry. Delivered intuitive service portal interface serving 200+ concurrent users, improving user adoption rates by 75% and enhancing operational independence. Developed 12+ interactive dashboards and KPI reports providing real-time visibility, reducing reporting generation time by 70% and enabling data-driven decision-making. Implemented 25+ automated workflows and business rules achieving 99.5% process compliance, eliminating critical errors and reducing operational overhead.
Senior ServiceNow Developer
Dexian India Technologies Private Limited
Mar 2024 - Present
Engineered domain-separated ServiceNow instance architecture supporting 4 independent business entities with complete data isolation, achieving 100% regulatory compliance and zero security incidents. Configured comprehensive ITSM modules across 4 domains (Incident, Problem, Change, Request, Knowledge Management) with 40+ domain-specific customizations, improving process alignment by 85%. Designed 30+ dynamic Service Catalog items with intelligent variables and multi-level approvals using Flow Designer, reducing service request fulfillment time by 45%. Developed 50+ sophisticated workflows and business rules ensuring 98% process compliance across all domains while maintaining independent operational requirements. Implemented granular access controls (ACLs) and 200+ role-based permissions across 4 domains, enforcing zero-trust data access and achieving 100% domain-level data isolation. Managed Update Sets for efficient migration of domain-specific configurations across development, test, and production environments with 100% deployment success rate.
ServiceNow Developer
Dexian India Technologies Private Limited
Mar 2024 - Present
Optimized comprehensive ITSM modules achieving 40% improvement in incident resolution time and 35% reduction in mean time to recovery (MTTR), directly improving SLA compliance to 96%. Developed and executed 100+ automated test scripts using Automated Testing Framework (ATF) across 50+ scenarios, achieving 98% code coverage and reducing regression defects by 75%. Established comprehensive regression testing protocols covering 15+ configuration deployments annually, ensuring zero critical defects in production (100% quality assurance). Created 8 advanced ITSM KPI and SLA dashboards monitored by 50+ stakeholders, improving operational visibility and enabling 30% faster incident escalation decisions.
Education
Bachelor of Technology in Electronics and Communication Engineering - Vellore Institute of Technology
- 2024 · Afghanistan
Intermediate (M.P.C) - Sri Chaitanya Junior College
- 2020 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (11)
Click a skill to find developers with the same skill
Similar Profiles
Shikhar Srivastava
Frontend Developer
certifiedlogistics
certifiedlogistics
Vinod Supekar
Cloud Evangelist | GCP Certified | IIT | Gold Medalist | Researcher | Masters | GCP App Migrations & Modernizations | Kubernetes | DevOps | Data Analytics | Data Engineering
Aniket Jadhav
Microsoft Certified Data Engineer