About
IT Helpdesk and Remote Support Engineer with hands-on SOC Analyst experience. Skilled in troubleshooting, SIEM monitoring, log analysis, and incident response support. Experienced with Splunk, Wazuh, and Seceon for alert monitoring and threat detection. Strong background in Windows/Linux support, networking, and cybersecurity fundamentals including malware, phishing, and ransomware threats.
Skills & Expertise (33)
Work Experience
IT Help Desk & Remote Support (with SOC Responsibilities)
Smart IMS India Pvt. Ltd.
Jan 2025 - Jul 2025
Provided remote IT support for system issues, software troubleshooting, and endpoint configuration. Resolved VPN connectivity issues, OS recovery cases, and network-related problems. Managed Active Directory tasks including password resets, account unlocks, and access management. Monitored and investigated SOC alerts using Splunk, Wazuh, and Seceon. Analyzed system, firewall, and network logs to identify suspicious activity and potential threats. Reviewed network activity to detect anomalies and unauthorized access attempts. Supported incident response activities including alert triage, investigation, and documentation. Performed endpoint security checks using Sophos and executed remediation actions.
Education
B.E – Computer Science & Engineering - Neil Gogte Institute of Technology
- 2023 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (33)
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