Skills & Expertise (18)
Work Experience
Senior Selling Partner Support Associate
Amazon
Present - Present
Investigated technical and operational issues by analyzing system behavior, workflows, and historical case data. Owned incidents end-to-end including documentation, follow-ups, and closure. Identified recurring system issues and contributed to workaround documentation and SOP updates. Developed strong experience in production support environments, root-cause analysis, and service reliability.
Support Executive – Cloud & Operations Support
Integra Global Solutions
Present - Present
Supported cloud-related operational tasks based on business and client requirements. Hands-on exposure to AWS services including EC2 instance creation and configuration, S3 bucket setup and management, IAM role and access policy assignment, CloudWatch monitoring with SNS alerts, CloudTrail configuration. Used Salesforce CRM to track issues, manage incidents, and support operational reporting.
Customer Support Associate – Systems Support
Amazon
Present - Present
Resolved system and account-related issues using structured troubleshooting and documented workflows. Supported operational platforms in a high-volume production environment. Escalated technical issues with clear documentation and system observations.
Operations Executive – Technical Training
Infosys
Present - Present
Completed structured training in Linux operations and commands, Java, SQL, Oracle Database, Networking fundamentals, XML and Python basics. Developed foundational knowledge in system behavior, debugging, and technical documentation.
Executive Operations – IT Support
Hexaware
Present - Present
Provided IT and system support using Salesforce and Genesys platforms. Analyzed ticket workflows and improved response times by 80%. Prepared MIS reports and supported operational documentation.
Education
MBA (HR) - Bharathiar University
- · Afghanistan
BSc (Computer Science) - Sri Krishna Arts & Science College
- · Afghanistan
