About
People should hire me because I bring a proven combination of strong technical skills, real-world NOC experience, and a consistent record of improving network reliability and uptime. I have over 3 years of hands-on experience supporting large ISP and enterprise networks, handling critical L2/L3 incidents, and maintaining high SLA and uptime standards for thousands of users. I work confidently with multi-vendor environments (such as Cisco, Juniper, MikroTik, Huawei, and various wireless technologies), which allows me to quickly adapt to existing infrastructure and resolve issues without delays. In addition to troubleshooting and operations, I have experience executing planned changes, coordinating with carriers, and working with monitoring and ticketing tools to reduce MTTR and prevent repeat incidents. I am detail-oriented, reliable in 24x7 environments, and comfortable working under pressure during outages or high-visibility events. Overall, people should hire me because I don’t just manage networks—I actively help stabilize, optimize, and protect them, ensuring better performance and a smoother experience for both the business and its customers.
Skills & Expertise (20)
Work Experience
NOC Network Engineer
Spiderlink Broadband
3-2022 - 11-2024
Diagnosed and resolved complex L2/L3 routing and switching issues (BGP, OSPF, VLAN, Q-in-Q) on live ISP networks, achieving an average 15-minute response time for critical incidents. ● Reduced deployment failures from 15% to just 2% by utilizing GNS3 to simulate and test all production network changes (POCs) prior to live rollout. ● Executed 100+ planned Change Management activities on live networks without unexpected outages through careful planning and detailed coordination. ● Managed network availability for 500+ Internet Leased Line (ILL) enterprise customers, ensuring consistent 99.8% monthly service availability and reducing customer escalations by 40% through proactive communication. ● Collaborated with major external carriers (Airtel, RCOM, Sify, NIXI) to troubleshoot circuit problems and restore outages within mandated 4-hour SLA windows. ● Configured and managed GPON/EPON Optical Line Terminals (OLT) equipment, troubleshooting FTTH fiber network issues and supporting 50+ LCO(Local Cable Operator) customers. Keywords Applied: Huawei, Cisco, MikroTik, PRTG, Zabbix, VLAN, Q-in-Q, BGP, VPLS, PPPoE, FTTH, LDP, Incident Manager, SLA, ILL, Wireless Network, OLT.
NOC Network Engineer
UnifyCX
12-2024 - Present
Proactively monitored NOC dashboards (PRTG, SolarWinds, ServiceNow) to track alarms and respond to faults, maintaining 99.9% SLA compliance on critical enterprise circuits. Managed high-availability wireless radio networks (Siklu, IgniteNet, Ubiquiti) for PTP/PTMP links, maintaining 99.95% network uptime and ensuring low latency for critical traffic. Executed 15+ scheduled Change Requests monthly on core network infrastructure (Cisco, Juniper, MikroTik), achieving a 100% success rate with zero unplanned downtime. Coordinated high-priority carrier escalations with major providers (AT&T, Comcast, Verizon) to troubleshoot and restore circuit outages, reducing Mean Time To Recovery (MTTR) for critical incidents. Performed multi-vendor firmware upgrades (Cisco IOS, MikroTik RouterOS, JunOS) with a 100% success rate, ensuring continuous system stability and security compliance. Conducted regular network infrastructure audits to identify compliance and security vulnerabilities, documenting findings and preventing potential L2/L3 escalations.
Education
Bachelor of Computer Applications (BCA)
2019 - 2022 · India
Certifications
Cisco Certified Network Associate (CCNA) | CISCO ID: CSCO14281266 | 2025
Cisco · 2025
CCNA stands for Cisco Certified Network Associate and is focused on routing, switching, basic security, and automation on Cisco-based networks. It is aimed at roles like network engineer, network administrator, NOC engineer, and network support engineer
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Availability Details
Visa Status
No Visa
Relocation
Open to Relocation
