About
Results-driven Data Analyst with 2+ years of experience in data analysis, business reporting, and dashboard development using Power BI and Microsoft Excel. Skilled in transforming complex datasets into actionable insights through interactive dashboards, KPI tracking, and performance reporting. Experienced in analyzing HR, hiring, and SAP HCM operational data to identify trends and support data-driven business decisions. Possesses working knowledge of SQL and Python for data extraction, cleaning, and exploratory analysis.
Skills & Expertise (28)
Work Experience
Data Analyst
Tata Consultancy Services (TCS)
Dec 2021 - Nov 2023
Collected and analyzed large HR and SAP HCM ticket datasets from internal systems to identify patterns, operational trends, and performance insights. Designed and developed interactive Power BI dashboards and visualizations to monitor key business KPIs such as SLA compliance, ticket resolution time, and hiring metrics. Created DAX measures and calculated columns to track KPIs including Total Tickets, Open vs Closed Tickets, SLA Compliance %, Average Resolution Time. Performed data cleaning, transformation, and validation using Excel and Power BI before loading data into reporting dashboards. Automated recurring business reports using Power BI dashboards and Excel reporting templates, reducing manual reporting effort and improving reporting efficiency. Built monthly and quarterly performance reports using Power BI and Excel to support stakeholder reporting and business performance monitoring. Analyzed SAP HCM and ServiceNow ticket management data to identify performance trends by priority, category, and resolution time. Delivered data-driven insights and KPI performance reports that helped stakeholders monitor operational efficiency and support informed business decisions. Collaborated with internal stakeholders to gather reporting requirements and translate them into data insights and visualization solutions. Used advanced Excel functions including Pivot Tables, Pivot Charts, VLOOKUP/XLOOKUP, and data validation for data preparation and analysis. Provided support to stakeholders by resolving data-related queries and ensuring timely delivery of reports and insights. Maintained and monitored Power BI dashboards by ensuring data accuracy, consistency, and timely updates for business reporting (BAU support). Handled dashboard enhancements and issue resolution based on stakeholder feedback to improve reporting effectiveness.
Education
MBA – Human Resources - Siddharth Institute of Engineering and Technology
2019 - 2021 · India
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Citizen
Relocation
Depends on Offer
