About
Data Analyst with 4 years of experience and a strong foundation in SQL, Python, Excel, and Power BI. Skilled in cleaning, analyzing, and visualizing data to generate insights and support data-driven decision-making. Committed to delivering high impact analytical solutions in fast paced, collaborative environments.
Skills & Expertise (11)
Work Experience
Data Analyst
Capgemini
Jun 2021 - Present
Assessed over 700,000 customer records to determine contact eligibility based on account activity and engagement indicators. Carried out detailed data assessments to identify the contactable population, ensuring outreach efforts were accurately targeted and aligned with business objectives. Conducted monthly customer assessments using Excel to determine suitability for the contact process and ensure data integrity. Validated customer engagement on internet banking platforms using SQL, enhancing targeted communication strategies. Led comprehensive monthly customer assessments utilizing EXCEL, ensuring data integrity and reliability of customer information through validation processes and reconn sessions to address missing or incorrect data. Enhanced customer engagement strategies by leveraging SQL and KNIME workflows to validate internet banking responses and customer interactions, effectively identifying and marking customers for targeted communication journeys. Orchestrated multi-channel communication campaigns including customized letters, SMS content, and outbound calls, successfully managing communication with 900k+ customers and achieving improved response rates. Streamlined operations by automating manual contact processes through Python and its libraries, while maintaining data quality through SQL-based validation of customer information, resulting in significant reduction in operational overhead. Implemented and managed a systematic follow-up process for restraint communications, utilizing SQL to extract updated customer information and coordinating with teams for timely dispatch of SMS and letters after the 30-day initial contact period. Performed data quality reviews and resolved inconsistencies to support accurate and compliant reporting to regulatory authorities. Managed enhanced assessments for 24 items to ensure accurate data submission to the Australian Taxation Office, maintaining compliance and data accuracy. Leveraged SQL to extract over 20,000 records, showcasing strong data retrieval capabilities. Applied advanced Excel techniques for in-depth data analysis, improving reporting accuracy. Partnered with compliance teams to identify and resolve data discrepancies, ensuring timely and accurate regulatory reporting.
Education
Bachelor of Engineering - Information Technology - A.P Shah Institute of Technology
2017 - 2021 · Afghanistan
