P Pooveannan
Data Analyst
About
Data Analyst with 4 years of experience turning operational and customer satisfaction data into actionable reporting for stakeholders. Proficient in Power BI, DAX, Power Query, Python, SQL and Excel. Skilled at gathering stakeholder requirements and translating them into structured dashboards and clear, decision-ready insights.
Skills & Expertise (26)
Work Experience
Data Analyst
HCLTech
Jul 2024 - Present
Designed and published an org-wide Power BI dashboard into Power BI Service for PCSAT (6M & FY periods), giving all HCLTech Account and Project teams real-time visibility into customer satisfaction metrics. Built NPS Power BI dashboard surfacing Breakaway, Moderate, and Core customer verbatims with recommended actions, enabling Account teams to build structured 30-60-90 day action plans in CRISP Portal. Automated Power BI dataset refresh via Power Automate (daily 10AM trigger), eliminating a manual 15-20 minute refresh process. Developed Python-based ETL workflows to automate data processing from input files, generating LOB reports with improved accuracy and reduced manual effort. Performed UAT on PCSAT and CRISP Action portals - executed 150+ test cases and authored new ones, validating functionality before dev team released to production. Performed root-cause and trend analysis on PCSAT data across Project and Account levels delivering recommendations that helped Account teams address specific customer expectations and concerns toward HCLTech services. Collaborated effectively across teams to drive actions that enhanced account-level satisfaction and operational performance.
Analyst
HCLTech
May 2022 - Jul 2024
Built and maintained KPI dashboards translating incident data into stakeholder-facing reports, supporting operational decision-making. Processed large datasets into pivot tables and trend reports using Excel and SQL to surface patterns for cross-functional review. Conducted quality checks ensuring 88% audit compliance in Feb 2024, with all critical parameters marked green. Led tri-weekly stakeholder reviews translating Incident and Service request data into actionable reporting for leadership. Analyzed Daily Health Check reports across cross-functional data sources to generate client-facing insights.
Education
Advanced Diploma in Data Science with Deep Learning - Cranes Varsity
2025 - 2026 · Afghanistan
BTech in Mechanical Engineering - CHRIST (Deemed to be University)
2017 - 2021 · Afghanistan
Certifications
Craft Effective Prompts for MS365 Copilot
· 2025
Google Data Analytics Certificate (8-course series)
· 2024
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Relocation
Open to Relocation
Skills (26)
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