About
Dedicated Software Support Engineer with 6+ years of experience supporting enterprise applications including LIMS, CRM, and HRMS systems. Skilled in troubleshooting software issues, client support, SQL queries, and application testing. Experienced in working with internal teams and clients to resolve technical problems and improve system usability. Strong analytical, communication, and problem-solving skills.
Skills & Expertise (19)
Work Experience
Support Engineer/Team Lead
Redcliffe Labs Private Limited
Sep 2024 - Present
Provide technical support for LIMS and CRM systems used by internal teams. Troubleshoot software issues and resolve client queries to ensure smooth system operations. Manage HRMS support including attendance and leave management. Coordinate with laboratory teams to ensure accurate sample processing and report generation. Maintain documentation of support tickets and system issues.
Application Support Engineer
Busysoft Systems Pvt Ltd
Aug 2019 - Aug 2024
Provided application support for Laboratory Information Management System (LIMS). Acted as the primary point of contact for customers experiencing system issues. Performed software testing and quality assurance for LIMS applications. Investigated and resolved software defects and user issues. Maintained detailed documentation of support activities and customer communications. Assisted in improving system performance and usability.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
- · Afghanistan
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