About
Quality Analyst Engineer with 2.5+ years of experience at 24/7 Software — progressing from QA Intern to Associate Quality Analyst Engineer — specialising in manual testing, API testing, automation testing, AI feature testing, and security testing for a SaaS-based venue management platform (IMS, CMMS, Analytics & Integrations). Experienced across the full Software Testing Life Cycle (STLC) including test planning, test case design (5000+ test cases), Requirement Traceability Matrix (RTM), test deliverables, regression management, and defect reporting. Hands-on contributor to API automation initiatives as part of a dedicated API automation team, covering 250+ endpoints using Postman, and contributing to a 25% reduction in post-deployment issues. Skilled in Agile/Scrum ceremonies (grooming, sprint planning, retrospectives), ATDD, CI/CD monitoring, LLM-as-a-Judge evaluation, and security testing using Burp Suite. Working knowledge of Playwright for UI automation testing. Adept at leveraging AI tools to accelerate defect analysis and improve overall testing efficiency.
Skills & Expertise (50)
Work Experience
Quality Analyst Engineer
24/7 Software
May 2024 - Present
Member of the API automation team, designing and executing automated tests in Postman across 250+ APIs for a SaaS-based venue management platform covering IMS, CMMS, Analytics, and Integrations modules. Performed end-to-end API testing for newly developed and existing APIs — validating request/response payloads, status codes, headers, authentication flows, error handling, and edge cases; tracked API call issues during test execution and collaborated with backend developers for resolution. Demonstrated strong manual testing proficiency across web-based SaaS applications — skilled in functional and exploratory test execution, defect identification, reproduction steps, bug lifecycle management, cross-browser validation, and close developer collaboration for timely resolution. Developed comprehensive test plans, test cases, test scenarios, and test deliverables in close collaboration with product owners; maintained Requirement Traceability Matrix (RTM) to ensure end-to-end coverage of user stories and acceptance criteria. Designed, maintained, and executed 5000+ test cases covering functional, regression, integration, smoke, negative, exploratory, monkey, UAT, and data validation testing, resulting in significant reduction of critical bugs and improved overall system stability. Orchestrated smoke testing across multiple platforms, achieving a 25% reduction in post-deployment issues and enhancing overall user experience. Performed biweekly regression, exploratory, and monkey testing to evaluate product usability, performance, dependability, and quality across positive and negative scenarios. Contributed to Automation Testing initiatives using Playwright for UI test automation, leveraging AI-assisted script generation workflows to accelerate regression test authoring and expand automation coverage. Tested API wrappers for public APIs, validating request handling, response mapping, error propagation, and integration correctness across third-party service integrations. Tested AI-generated summaries in the Incident Management System (IMS) using LLM-as-a-Judge and heuristic metrics evaluation techniques to assess accuracy, relevance, and quality of AI outputs. Leveraged AI tools including ChatGPT, GitHub Copilot, Claude, and DeepSeek to improve testing efficiency, generate test scenarios, and accelerate defect analysis. Conducted security testing using Burp Suite (Community) identifying vulnerabilities including SQL Injection, XSS, Authentication/Authorization issues, and Broken Access Control. Performed in-depth UI testing during platform UI revamp using Chrome DevTools — validating typography, spacing, scroll behavior, network request failures, and console errors/deprecations. Collaborated with product owners, developers, and scrum masters to implement Acceptance Test Driven Development (ATDD) within sprint timelines. Actively participated in grooming calls, sprint planning, sprint demos, retrospectives, and daily standups in Agile/Scrum environment, and delivered in-progress pre-deployment demos. Monitored CI/CD pipelines, reviewed and merged PRs, and tracked production issues daily with priority-based resolution. Managed test cases across epics and projects using Tuskr (test management tool) and handled defect/task tracking using JIRA. Performed backend database testing and data validation using SQL queries.
Software Tester Intern
BAOIAM Innovations Pvt. Ltd.
May 2022 - Nov 2022
Executed Unit, Integration, Regression, Smoke, UAT, and browser-compatibility testing pre-deployment. Participated in requirement gathering and prototype building phases across the Software Development Life Cycle (SDLC). Served as Scrum Master for an internal project and mentored newly onboarded interns.
Quality Analyst Intern
24/7 Software
Aug 2023 - May 2024
Developed and maintained test plans, test cases, and regression suites in collaboration with product owners, contributing to test deliverables across sprints. Performed API automation on product backend APIs using Postman, and supported functional and regression testing cycles. Completed Manual Testing course (Udemy) during tenure to strengthen testing fundamentals, and completed a JavaScript-based Automation Testing course. Attended security awareness training sessions focused on product security against cyber threats.
Education
Bachelor of Technology — Computer Science Engineering - GLA University
- 2024 · Afghanistan
Intermediate (Class XII) - J.T.G.J School
- 2019 · Afghanistan
High School (Class X) - J.T.G.J School
- 2017 · Afghanistan
Certifications
API Fundamentals Student Expert
Postman · 2024
Developer Virtual Experience Program
Accenture / Forage · 2022
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (50)
Click a skill to find developers with the same skill
