pranay mohanty

Application Support Engineer

Bangalore 2+ yrs exp 84 · Excellent

About

Application Support Engineer L1 with 2.1 years of experience in application monitoring, production support, incident management, and troubleshooting. Skilled in SQL queries, Linux commands, application log analysis, ticket management, and incident prioritization. Working On BRILLQUEST TECHNOLOGIES with a strong interest in application support, incident management, troubleshooting, and IT service operations. Experienced in resolving L1 application issues, monitoring application health, meeting SLA targets, and coordinating with L2/L3 teams for complex technical issues. Strong understanding of ITIL-based incident management processes and production support operations.

Skills & Expertise (25)

SQL Intermediate

6.5/10

Years Exp

Incident Management Intermediate

6.5/10

Years Exp

Change Management Intermediate

6.0/10

Years Exp

Problem Management Intermediate

6.0/10

Years Exp

Windows Intermediate

6.0/10

Years Exp

LINUX Intermediate

6.0/10

Years Exp

ServiceNow Intermediate

5.5/10

Years Exp

Jira Intermediate

5.5/10

Years Exp

Splunk Intermediate

5.0/10

Years Exp

Knowledge Base Documentation Intermediate

5.0/10

Years Exp

Control-M Intermediate

5.0/10

Years Exp

Grafana Intermediate

4.5/10

Years Exp

grep L1 support UNIX MySql Application Monitoring IP DNS HTTP HTTPS SLA Management Incident escalation Root cause identification Production support

Work Experience

Application Support Engineer

BRILLQUEST TECHNOLOGIES

Jul 2024 - Aug 2026

Providing technical support and guidance to users on Linux system usage, applications, and tools. Experience on ITIL Process such as incident management, problem management and change management. Good Experience on Linux Server and Windows Server. Extensive experience in DDL, DML, TCL Commands. Informing the client about the issue resolution progress. Ability to co-ordinate/initiate calls especially on P1 issues. Debugging and verification of log files for resolution of the issue. Coordination with development team/other support teams and escalate the Issues as per the requirement. Providing technical Application support & assistance to customer. Good experience in resolving issues through tickets within SLA. Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at L2 etc.