About
IT Operations professional with 3+ years of experience, currently transitioning into Cyber Security. Hands-on exposure to SIEM monitoring, incident response, vulnerability assessment, endpoint security, and web application testing through labs and training. Skilled in tools such as Splunk, Nessus, Nmap, Burp Suite, and Kali, with strong troubleshooting abilities and a solid foundation in security fundamentals.
Skills & Expertise (36)
Work Experience
IT Support Engineer
PC Solution – Client: American Express
Sep 2022 - Nov 2022
Resolved VPN, application, and access-related issues for international client users. Worked on ServiceNow tickets ensuring SLA compliance across global teams. Assisted in incident handling and user access troubleshooting for cross-border operations. Updated KB articles and followed structured support workflows. Collaborated with international teams to ensure timely resolution of critical issues. Contributed to process improvement by documenting recurring problems and suggesting preventive measures.
Security Analyst Trainee
Craw Security
Feb 2024 - Present
Performed SIEM log analysis and alert monitoring in lab environments. Practiced L1 incident triage and escalation procedures. Conducted vulnerability scanning on test systems using Nessus & Nmap. Identified OWASP Top 10 vulnerabilities using Burp Suite (PortSwigger Labs). Documented findings, observations, and security workflows.
IT Project Coordinator
Grey Hatch
Dec 2022 - Jan 2024
Supported IT infrastructure and end-user systems. Handled system, network, and desktop troubleshooting. Assisted in endpoint management, access support, and documentation. Coordinated ticket flow and issue resolution with technical teams. Prepared status reports and maintained IT documentation to support audits and compliance. Acted as a liaison between project stakeholders and technical teams, ensuring smooth project delivery.
IT Support Engineer
ESLab – Client: Accenture
Apr 2021 - Aug 2021
Provided L1/L2 support for desktops, OS, and applications for international client users. Assisted with access management, VPN troubleshooting, and incident resolution across global teams. Supported IT asset tracking and documentation for compliance and audits. Followed structured incident and escalation processes ensuring timely resolution. Coordinated with international teams to deliver consistent IT support across multiple regions. Contributed to knowledge base updates and process improvements for recurring technical issues.
Education
B.Sc. Information Technology - Amity University
- · Afghanistan
Certifications
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Skills (36)
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