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Skills & Expertise (14)
Work Experience
Senior Associate Engineer
Ascendion Engineering Pvt Ltd
Oct 2025 - Present
Managed end-to-end incident lifecycle for 100+ monthly service requests via ServiceNow, achieving 95%+ SLA compliance through structured escalation workflows and root cause documentation — supporting operational risk reduction and audit-readiness. Administered identity and access management (IAM) for 200+ users via Okta SSO, enforcing MFA, least privilege principles, and access governance controls in line with organisational security policies. Conducted daily security log analysis across enterprise systems to detect anomalies and flag potential risk indicators, escalating high-priority security events and contributing to risk register updates and corrective action tracking. Maintained accurate incident documentation and operational governance records to support compliance reporting, policy adherence tracking, and management review activities. Validated user access requests, ensured compliance with access governance procedures, and collaborated cross-functionally with Cybersecurity, Infrastructure, and Operations teams to investigate incidents and implement corrective actions. Supported change control activities, production health checks, and system availability monitoring for business continuity; participated in daily operational reviews to surface recurring risks and remediation updates.
Associate Engineer
Ascendion Engineering Pvt Ltd
Sep 2024 - Oct 2025
Monitored enterprise production systems and security alerts; resolved account lockouts, authentication issues, and endpoint access problems ensuring minimal business disruption. Escalated critical incidents, tracked remediation until closure, and maintained SLA adherence while preparing operational risk and incident trend reports for governance documentation.
Intern – Embedded Systems
Bosch Global Software Technologies
Mar 2024 - Jun 2024
Worked on embedded Linux systems performing testing, debugging, and validation; assisted in system troubleshooting, configuration, and performance optimisation.
Education
Bachelor of Engineering (B.E.) – Electronics & Communication Engineering - KLE Technological University
2020 - 2024 · India
Certifications
ISO 27001 Lead Auditor
Exemplar Global · 2026
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