About
Data Analyst with 2+ years of experience in IT support and web development seeking a Data Analyst position within the Information Technology industry, leveraging expertise in data analysis, visualization, and reporting to drive data-informed decisions and improve business performance.
Skills & Expertise (16)
Work Experience
IT Support Executive
Shree Computers
Jan 2024 - Dec 2024
Performed in-depth analysis of system performance, promptly diagnosing and resolving hardware and software issues to minimize operational downtime. Developed Excel-based reports to comprehensively track support requests and identify emerging issue trends, providing actionable insights for proactive problem-solving. Administered the installation, configuration, and updating of operating systems and applications, ensuring system stability and security protocols were maintained. Maintained meticulously structured troubleshooting documentation to effectively improve response times and facilitate efficient resolution of technical inquiries.
IT Support Engineer
Gennext Technology
Jan 2023 - Dec 2023
Analyzed system logs and network performance data to proactively identify potential issues and ensure optimal system functionality. Created comprehensive Excel-based reports to meticulously track hardware and software incidents, enabling informed decision-making for resource allocation and system improvements. Assisted in maintaining robust data security protocols and backup processes, ensuring data protection and business continuity. Improved ticket resolution efficiency through structured reporting mechanisms, contributing to enhanced customer satisfaction and reduced resolution times.
Web Developer
Vishwalokmitra India IT Solution Pvt. Ltd.
Apr 2025 - Aug 2025
Conducted in-depth analysis of website traffic and engagement metrics to identify key areas for website improvement and enhanced user experience. Generated comprehensive performance reports and dynamic dashboards leveraging Excel to effectively track key performance indicators (KPIs) and evaluate website performance trends. Implemented site performance optimization strategies derived from data insights which resulted in a 15% increase in user engagement metrics. Managed and maintained structured databases for organizing content and user data, ensuring data integrity, accessibility, and compliance with data management best practices.
Education
Bachelor of Science (Computer Science) - RTM Nagpur University, Dr. Ambedkar College
- 2019 · Afghanistan
Certifications
Master’s in Data Analytics and Data Science with Ai (Pursuing)
IT Vedant · 2026
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
