About
Analytical and detail-oriented Aspiring Data Analyst with hands-on experience in quality auditing and data-driven process improvement. Proficient in Python, SQL, Excel, Power BI, and Tableau for data cleaning, visualization, and reporting. Experienced in using ServiceNow for ticket auditing and performance tracking. Passionate about leveraging data insights to support business decisions and enhance operational efficiency. Strong problem solver with a continuous improvement mindset.
Skills & Expertise (17)
Work Experience
Quality Analyst (Client: HDFC Bank | Project under Wipro)
Impact Infotech Pvt. Ltd
Sep 2023 - Present
Extracting and managing data from ServiceNow to support quality audits and client reporting. Refining and organizing raw data using Excel functions such as VLOOKUP, Pivot Tables, and data validation to meet client requirements. Conducting detailed audits of IT tickets to ensure accuracy, compliance, and process efficiency. Preparing comprehensive reports summarizing audit findings, performance trends, and recommendations for improvement. Assigning and distributing refined data to team members to facilitate smooth workflow and timely project execution. Collaborating with cross-functional teams to enhance quality standards and promote a data-driven approach to decision-making.
Education
Bachelor of Science in Information Technology - University of Mumbai
2020 - 2023 · Afghanistan
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Visa Status
Citizen
Relocation
Not Open to Relocation
