About
Process-driven professional with 3+ years of experience at Cognizant in process management, data reporting, and quality review. Promoted from Process Associate to Senior Process Associate based on performance. Skilled in Excel reporting, workflow optimization, and cross-team coordination.
Skills & Expertise (43)
Work Experience
Senior Process Associate - SPE Content Moderator CuMoLa
Cognizant Technology Solutions
Apr 2022 - Dec 2025
Handled end-to-end process management ensuring accuracy, compliance, and efficiency. Coordinated with cross-functional teams to resolve issues and improve service delivery. Prepared daily and weekly reports using Excel, improving reporting accuracy and identified process gaps and suggested improvements that reduced errors by 15%. Trained 5+ new joiners and supported team productivity improvement.
Education
Master of Business Administration (MBA) - Adikavi Nannaya University
- 2022 · Afghanistan
Bachelor of Business Administration (BBA) - Aditya Degree College (Adikavi Nannaya University)
- 2020 · Afghanistan
Intermediate (MPC) - Sri Chaitanya Jr. College
- 2017 · Afghanistan
Secondary School Certificate (SSC) - Bhashyam Talent School
- 2015 · Afghanistan
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Open to Relocation
