Skills & Expertise (10)
Work Experience
Solution Engineer
Balj Consultancy Services
Feb 2022 - Sep 2022
Provide technical support to customers via phone, email, and chat, including remote troubleshooting and issue resolution. Document interactions in the CRM, collaborate with teams to address needs, stay updated on product knowledge, meet performance targets, and escalate complex issues when necessary.
Network Engineer
Netoyed
Apr 2023 - Present
Proactive Network Engineer (Level 1) with a proven track record of resolving complex network incidents, reducing downtime, and ensuring seamless service delivery. Experienced in monitoring systems, analyzing post-incident reports, and collaborating with engineers to implement long-term solutions. Skilled in customer communication, vendor coordination, and escalation management, with a strong focus on service quality and SLA adherence. Recognized for quickly adapting to evolving technical challenges and consistently delivering results in high-pressure environments.
Education
BCA (Bachelor's in Computer Applications) - Indira Gandhi National Open University (IGNOU)
2025 - 2026 · India
Diploma in Computer Science Engineering - Noida International University
2021 - 2024 · India
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Visa Status
Citizen
Relocation
Open to Relocation