Praveen Tanwar

Quality Team Lead

New Delhi, India 10+ yrs exp 90 · Outstanding

About

Quality Team Lead with 7+ years of experience in US Mortgage process, application testing, and Excel data management. Proven expertise in quality assurance, process automation, stakeholder communication, and client reporting. Adept at leading teams, driving operational efficiency, and delivering structured insights to management and clients.

Skills & Expertise (15)

Quality assurance Advanced

8.3/10

Years Exp

Calibration Advanced

8.0/10

Years Exp

stakeholder communication Advanced

8.0/10

Years Exp

Root Cause Analysis Advanced

8.0/10

Years Exp

User Acceptance Testing Advanced

8.0/10

Years Exp

Application Testing Intermediate

7.5/10

Years Exp

SQL Queries Intermediate

7.5/10

Years Exp

Reporting Intermediate

7.0/10

Years Exp

Software Testing Pivot Tables Data Entry Record Management Joins Subqueries Client Reporting

Work Experience

Quality Team Lead

Teleperformance Global Services Pvt. Ltd.

Nov 2023 - Present

Spearheaded daily, weekly, and monthly audit planning and execution to consistently achieve quality thresholds and client defined targets. Conducted weekly ATA (Audit Trend Analysis) to identify recurring issues and track performance improvements. Led calibration sessions with Operations team to align quality standards and scoring methodology. Delivering the KPI’s Performance as per Process Target. Organized and facilitated feedback sessions with BQ agents, ensuring continuous performance improvement and alignment with quality standards. Conducted Root Cause Analysis (RCA) on recurring issues, implementing corrective measures to enhance process accuracy and client satisfaction. Delivered structured insights and performance dashboards to management and clients, strengthening transparency and trust. Taking Care of Calibrations, BQM & Performance Improvement Plan. Savvy of Process Documents, PKT & Presentation Creation (Quality Deck). Collaborated with development teams for automation and validation enhancements. Participated in User Acceptance Testing (UAT) for internally developed applications.

Quality Analyst

FIS Global Business Solutions Pvt. Ltd.

Jun 2017 - Jun 2023

Delivering the KPI’s Performance as per Process Target. Expertise in Sanctions, PEP & Mortgage documents. Sharing TNI and Error observation with stakeholders. Taking Care of Calibrations, BQM & Performance Improvement Plan. Savvy of Process Documents, PKT & Presentation Creation (Quality Deck). Quality Audits (ILP, Support, Focus and Training Audits). Providing Real-Time support & Doubt clarifications. Providing Error Feedback and Client Updates through various channels. Highlighting the Technical Glitches and following up to arrest Future Errors. Help keep the team too focused on Good Quality and Achieved the Scores.

Data Entry & Operations Support

FIS Global Business Solutions Pvt. Ltd.

May 2015 - Jun 2017

Performed accurate and timely data entry for US Mortgage process. Supported Operations team with daily workflow management. Delivered training sessions for new agents to ensure process knowledge and compliance. Maintained high accuracy levels while handling large datasets.