About
Skilled Software Engineer specializing in product design, optimization, quality control, testing, and troubleshooting to ensure seamless user experiences.
Skills & Expertise (17)
Work Experience
Senior Associate
DXC Technologies
Mar 2021 - Mar 2023
Collaborated with the development team to roll out a new feature that addressed the top customer request, resulting in a 15% increase in customer retention rate. Responded to user queries and service requests via ticketing systems (e.g., Jira, ServiceNow). Provided technical support for business-critical applications, ensuring high availability and performance. Troubleshot application issues, performed root cause analysis, and implemented effective solutions.
Quality Analyst
Amazon
Jun 2023 - Jan 2025
Performed data quality validation using SQL to identify missing or invalid address attributes, duplicate and inconsistent location records, and locations failing audits multiple times. Designed a normalized relational database schema for map locations, addresses, audits, and quality rules. Used JOINs, subqueries, CASE statements, and NULL handling to generate reliable insights. Conducted city-wise and region-wise analysis using GROUP BY and HAVING to detect high-error areas. Executed both manual and automated test cases to ensure map integrity and functionality across devices. Performed quality checks on map data including address accuracy, route optimization, and POI (Point of Interest) validation.
Education
B.TECH in Electronics and Communication Engineering - SRIT
2015 - 2019 · Afghanistan
Certifications
SQL FOR DATA ANALYSIS
· 2023
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Skills (17)
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