About
Data Analyst with 2+ years of experience analyzing customer and product data and delivering insights through data analysis, dashboard development, funnel analysis, and root-cause investigation using SQL, Python, and Power BI with direct client and cross-functional stakeholder interaction. Improved CSAT from 71% to 75%+ and automated feedback classification across thousands of records, reducing daily manual review time.
Skills & Expertise (19)
Work Experience
Programmer Analyst | Data Analyst
Cognizant
Sep 2023 - Apr 2026
Owned CSAT performance for the e-commerce client’s purchase flow, improving it from 71% to 75%+ over 6 months and sustaining the target through continuous monitoring and rapid reporting. Uncovered 70+ customer friction points through funnel and log analysis and drove them to resolution as tracked defects and 10-12 user stories, partnering with developers and testers through sprint cycles to close them. Maintained and monitored 4-5 performance and funnel dashboards daily plus a rotating weekly leadership report in Power BI, tailored to stakeholder focus areas and covering digital traffic in the thousands. Designed a keyword-based Python classification script that sorted thousands of daily customer feedback entries into 4 defined categories, surfacing top issues and reducing manual review by 1-1.5 hours daily. Led weekly open-forum reviews with cross-functional teams (sales, chatbot, and login team) on key issues using funnels, backend logs, and feedback data to identify root causes and drive resolution. Extracted and validated data via SQL, Qualtrics, and Medallia to support reporting and maintain data accuracy across teams. Served as backup-lead on the analytics team, mentoring 3-5 analysts and independently leading client facing presentations and stakeholder communication.
Quality Assurance Intern
Cognizant
Feb 2023 - Aug 2023
Automated web page testing using Selenium WebDriver and Java, improving regression-testing efficiency and building a foundation in data validation and defect tracking.
Education
MSc - Data Science, Specialization: Data Analytics & Visualization - Chandigarh University
2021 - 2023 · Afghanistan
BCA, Specialization: Big Data - Bharati Vidyapeeth University
2018 - 2021 · Afghanistan
Certifications
Microsoft Certified Power BI Data Analyst Associate
Microsoft · 2026
Machine Learning with Python
Acme Grade · 2023
Introduction to Data Science
IBM · 2020
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Skills (19)
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