Priyanka Ghodke
Network Operations Center (NOC) Engineer Tier 1
About
CCNA-certified network professional with hands-on experience in network monitoring, fault management, and service delivery. Skilled in using Cygnet NMS for infrastructure monitoring, managing incidents via SFDC, and coordinating with ISPs, vendors, and field teams for timely fault resolution. Experienced with MPLS, Ethernet, SDH, and IP networking in a telecom enterprise environment. Seeking a remote Network Engineer role to leverage technical expertise and problem-solving skills in global network operations.
Skills & Expertise (1)
Work Experience
Network Operations Center (NOC) Engineer Tier 1
Exa Infrastructure
09-2024 - 09-2025
Hands-on experience with DWDM, SDH/SONET, OTN, and fiber optic networks in Tier-1 telecom environments. Performed real-time network monitoring, service activation, and fault management, ensuring high availability and reliability. Managed customer escalation handling by coordinating with ISPs, vendors, and internal teams for timely resolution. Utilized NMS tools such as Ciena, Infinera, Nokia, Huawei, Coriant, and Tejas for monitoring and troubleshooting. Applied analytical and problem-solving skills to achieve SLA compliance and improve operational efficiency. Collaborated with cross-functional teams to support seamless service delivery and network performance.
Associate Engineer Service Delivery
Tata Communications Ltd
07-2022 - 10-2023
Monitored network infrastructure using Cygnet NMS, identifying outages and performance degradation. Managed incidents and service requests via SFDC, ensuring SLA compliance. Coordinated with ISPs, vendors, and field teams for on-site troubleshooting and link restoration. Assisted L2/L3 teams in diagnosing MPLS, SDH, and Ethernet link issues. Executed migrations and shifting of circuits (STM1, STM4, STM16, STM64). Provisioned Point-to-Point links using Crammer with end-to-end planning for NDE, ILL, GVPN, and NPL services. Collaborated across multiple teams (NOC, AFM, MAN, Engineering) for network planning and new deployments.