Priyanka

Senior Process Associate

Yanam, Puducherry 80 · Excellent

About

Statistics graduate with around 3 years of experience in ADP Benefits and HR Operations, with experience in employee data management, benefits administration, data validation, reconciliation, issue resolution, quality control, and SLA-driven operations. Experienced in using Microsoft Excel for data review, tracking, validation, and reconciliation, with working knowledge of Power BI and SQL and basic Python. Promoted to Senior Process Associate and recognized multiple times for performance and contribution.

Skills & Expertise (23)

Initiative Advanced

8.0/10

Years Exp

Adaptability Advanced

8.0/10

Years Exp

Teamwork Advanced

8.0/10

Years Exp

Communication Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

Data Reconciliation Intermediate

7.5/10

Years Exp

Stakeholder Collaboration Intermediate

7.5/10

Years Exp

Quality Control Intermediate

7.5/10

Years Exp

Process Analysis Intermediate

7.5/10

Years Exp

Problem Solving Intermediate

7.5/10

Years Exp

issue resolution Intermediate

7.5/10

Years Exp

Data Accuracy Intermediate

7.5/10

Years Exp

Data review Intermediate

7.5/10

Years Exp

Data Validation Intermediate

7.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Basic Python Beginner

5.5/10

Years Exp

HR Operations Case Sla Tat management SOP adherence MS Word

Work Experience

Senior Process Associate / Process Associate

ADP

Present - Present

Handled employee benefits-related transactions and requests while following client-specific processes and established SOPs. Performed reconciliation of employee and benefits-related data to identify discrepancies and support accurate processing. Used Microsoft Excel for data review, validation, tracking, and reconciliation activities. Reviewed employee and dependent information to support benefits eligibility, accuracy, and timely processing. Investigated and resolved benefits-related discrepancies and queries while working within defined turnaround times. Worked with confidential employee information while maintaining process accuracy, quality, and data-handling standards. Collaborated with team members and internal stakeholders to resolve process and data-related issues while meeting SLA/TAT expectations.