Priyanka Panda

ITS Cloud & Infrastructure Engineer

Cuttack, Odisha, India 2+ yrs exp 74 · Very Good

About

Results-driven ITS Cloud & Infrastructure Engineer and Endpoint Management Analyst with over 2 years of enterprise infrastructure experience specializing in cloud platforms, modern device management, and secure client operations. Highly adept at navigating fast-paced, high-scale large server environments by driving Operational Excellence and demonstrating deep Ownership over distributed infrastructure lifecycles. Proven track record of leveraging data-driven mechanisms and PowerShell scripting to Invent and Simplify provisioning pipelines, manage complex Active Directory Domain Services, and ensure high infrastructure availability across cross-functional engineering verticals.

Skills & Expertise (21)

Microsoft Azure Intermediate

7.9/10

Years Exp

PowerShell Intermediate

7.5/10

Years Exp

DevOps Intermediate

7.0/10

Years Exp

JavaScript Intermediate

6.5/10

Years Exp

SQL Intermediate

6.0/10

Years Exp

Agile methodologies Amazon Web Services (AWS ITIL framework ServiceNow Windows Autopilot Access Control DHCP IP TCP Firewalls Load Balancing Hardware Support Desktop Windows Server HYPER-V VMWARE

Work Experience

Software Associate (ITS Cloud Infrastructure & Management)

Capgemini

May 2024 - Present

Supported hybrid infrastructure strategies by integrating modern Microsoft Intune workloads into Microsoft Azure distributed computing environments, optimizing resource availability across a large server environment. Administered Active Directory and Domain Services enterprise operations, overseeing domain account queries, user provisioning, access control, and Group Policy Object (GPO) administrations aligned strictly with the principle of least privilege. Leveraged PowerShell scripting and JavaScript to automate routine cloud infrastructure tasks, device compliance checks, and streamline Application Programming Interface (API) management across deployment pipelines. Managed Internet Protocol networking configurations, including Domain Name System (DNS), DHCP, and Infoblox for IP address management (IPAM), while troubleshooting Virtual Private Networks (VPN) and firewall rules. Maintained foundational knowledge of virtualization technologies including VMware and Hyper-V to assist infrastructure teams with virtual machine deployment and environment scaling. Administered and troubleshooted Microsoft Intune to orchestrate enterprise device enrollment, automated provisioning pipelines, and structured cloud-native endpoint compliance auditing. Configured, monitored, and remediated device compliance policies while tracking conditional access outcomes to guarantee a secure, Zero-Trust end-user experience across managed Windows and Linux operating systems. Administered ServiceNow ITSM modules and CMDB to manage incident, request, change, and problem lifecycles, ensuring strict SLA Compliance and reducing average resolution times (MTTR) through continuous loop optimization. Configured and maintained Zscaler (ZIA/ZPA) cloud security policies to enforce secure web gateways and implement Zero Trust Network Access (ZTNA) for a dynamic remote and hybrid workforce. Performed SecOps functions, including cybersecurity incident triage, vulnerability tracking, and high-priority escalation workflows within ServiceNow using ITIL best practices for change governance and Root Cause Analysis (RCA). Collaborated directly with cloud platform engineering teams (AWS, Azure, and GCP) to support secure service delivery and automate routine infrastructure management workflows.