Skills & Expertise (19)
Work Experience
Solution Consultant
Acidaes Solution Pvt Ltd
Mar 2021 - Apr 2022
Spearheaded CRM solution design and delivery for key BFSI clients including HDFC Bank and Abu Dhabi Islamic Bank, achieving up to 30% operational efficiency improvements. Managed end-to-end CRM product demonstrations and solution consulting to address complex business use cases, aligning with client-specific BFSI requirements. Played a critical role in pre-sales support, including basic product demos, RFP/RFI documentation, and solution viability checks in coordination with product teams. Led CRM integration with Microsoft SQL Server, reducing deployment timelines by 25%, and ensured data consistency across Sales, Service, and Marketing modules. Conducted API testing and integration using Postman, contributing to smoother product deployment and performance across enterprise platforms. Collaborated closely with product management, marketing, and professional services teams to craft solution roadmaps tailored to BFSI workflows. Drove technical enablement within the team, mentoring peers in .NET development and server deployment, resulting in a 20% increase in team productivity. Utilized strong business acumen and client engagement skills to pitch CRM products effectively, communicating ROI and unique value propositions. Maintained agility in client conversations, navigating evolving customer requirements to close successful solution sales. Supported business stakeholders by translating requirements into actionable CRM solutions, enabling clients to achieve key operational goals.
Education
M.Sc. Information Security and Digital Forensics - University Of East London
2022 - 2024 · Afghanistan
B.Tech in Computer Science and Engineering - Parul University
2016 - 2020 · Afghanistan
Certifications
Ethical Hacking: Introduction to Ethical Hacking
CompTIA · 2024
C++
Baroda Institute of Technology · 2019
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