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Skills & Expertise (35)
Work Experience
Customer Data & Operations Analyst
AMAZON.COM
May 2025 - Sep 2025
Analyzed large volumes of customer interaction data to identify patterns in support requests and improve resolution workflows. Utilized Amazon internal CRM and ticketing systems to manage customer cases, track issue categories, and optimize response efficiency. Assisted in monitoring key performance indicators (KPIs) including response time, case resolution rate, and service quality scores. Generated structured reports from customer support datasets to highlight recurring issues and recommend operational improvements. Collaborated with cross-functional teams to streamline workflow automation and case management processes.
Customer Data & Analytics Associate
STARCONNECT BUSINESS SOLUTIONS
Aug 2024 - Jan 2025
Analyzed customer investment data and behavioral patterns to identify high-potential leads for luxury real estate projects across Goa, Neral, and Nagpur. Applied data-driven decision-making techniques to recommend premium plot investments based on client financial profiles and market trends. Generated insights from sales and customer datasets to support strategic planning and revenue optimization, contributing to ₹4+ crore in closed deals. Developed dashboards and structured reports to track sales performance metrics, client acquisition trends, and referral networks.
Artificial Intelligence Intern
FUTURESCAPE TECHNOLOGY
Oct 2023 - Jan 2024
Developed and deployed a chatbot leveraging large language model capabilities, improving user interaction and support on the OneAPP platform. Collaborated with cross-functional teams to design conversation flows and integrate the model into production. Conducted testing and optimization to enhance chatbot accuracy, responsiveness, and user satisfaction.
Community Service Manager
Let’s Celebrate Fitness
Apr 2022 - Jul 2022
Led and coordinated community initiatives including beach clean-up drives, resulting in cleaner and safer public spaces. Organized and managed clothing donation campaigns for underprivileged individuals, ensuring effective distribution. Supervised and motivated volunteers, fostering teamwork and community engagement.
Education
BTech In Artificial Intelligence - NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
- 2027 · Afghanistan
10th CBSE - Delhi Public School, Navi Mumbai
- 2019 · Afghanistan
12th CBSE - Delhi Public School, Navi Mumbai
- 2021 · Afghanistan
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Skills (35)
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