About
Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. Demonstrated ability to plan, organize, and lead complex projects for large organizations.
Skills & Expertise (7)
Work Experience
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
Jan 2019 - Jan 2024
Training new employees, Quality Analyst, Provided the highest level customer satisfaction. Strive to understand and resolve issues/queries at the first instance. Maintain the business controls as per the requirement. Trained and mentored 20+ new and existing executives and interns on highest level of customer satisfaction to resolve issues/queries at first instance. Recommended, implemented and monitored preventative and corrective actions to ensure that quality assurance standards are achieved and ensured that user expectations were met during the testing process.
Education
Electronics and Communication Engineering - Mallareddy Engineering College
2014 - 2018 · Afghanistan
MPC - Sri Chaitanya College
2012 - 2014 · Afghanistan
Certifications
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Skills (7)
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