About
Data Analyst and Web Developer skilled in Python, SQL, and data visualization tools including Power BI and Tableau. Experienced in building interactive dashboards, conducting in-depth data analysis, and developing machine learning models to generate actionable insights from complex datasets.
Skills & Expertise (22)
Work Experience
Technical Support Specialist (Google Play Support)
Cognizant
Nov 2025 - Present
Resolved technical issues related to Google Play Store applications, installation errors, and account systems through chat and email support. Troubleshot software compatibility issues, billing problems, and app installation failures to ensure smooth user experience. Diagnosed recurring technical issues and provided effective solutions for global users. Utilized Google Play Console to assist users with account management, billing queries, and security-related concerns. Analyzed recurring technical issues to identify patterns and improve issue resolution efficiency.
Internship: Data Analytics Trainee (Part Time)
Med TourEasy
Jun 2025 - Jun 2025
Completed a 4-week internship focused on real-world data analytics in healthcare. Developed a project titled Analysis of Chemical Components under expert mentorship. Gained hands-on experience with data preprocessing, visualization, and chemical data interpretation. Recognized for being hardworking, punctual, and enthusiastic, consistently exceeding expectations.
Associate Account Management (Risk Investigator)
Sutherland
Jun 2024 - Nov 2025
Risk Investigator at Remitly, analyzing and preventing fraud. Conducted risk assessment and fraud prevention. Analyzed international transactions and performed due diligence. Carried out inquiries to identify blacklisted individuals and halting money laundering activities. Made critical decisions to ensure safe and legal financial transactions.
Education
B. Tech CSE (Data Science) - Vignana Bharathi Institute of Technology
2020 - 2024 · Afghanistan
Senior Secondary XII - Narayana College
2018 - 2020 · Afghanistan
Secondary Education X - Narayana Olympiad School
2017 - 2018 · Afghanistan
Certifications
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Skills (22)
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