Qamreen Mushtaq
Solutions Expert
About
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Skills & Expertise (37)
Work Experience
Solutions Expert, Regional Expertise Team
Orange Business
Jul 2025 - Present
Configured and deployed cloud-based global enterprise solutions using NICE CXone, Cisco UCCX, and Cisco Webex. Delivered scripting and built API integration solutions for CRMs using JavaScript for NICE CXone, and developed IVR flows and routing logic, to support automation and customer engagement solutions. Provided L3 production, deployment, and hypercare support to ensure high availability and operational stability. Collaborated directly with clients on requirements, solution design, UAT, issue resolution, and deployment activities, ensuring successful project delivery. Contributed to Copilot AI sprint initiatives for Digital Agents and Supervisor tools, driving process automation and operational efficiency.
Frontend Developer Intern
CredoHire
Nov 2024 - Dec 2024
Developed and improved responsive user interface components, ensuring smooth functionality and clean, maintainable code. Executed structured testing, identified and tracked defects, and contributed to process improvements to enhance overall product quality and performance.
Web Development Intern
Nucleon (IIT-JAMMU)
Jun 2023 - Jul 2023
Developed responsive and user-friendly web interfaces using HTML, CSS, and JavaScript while gaining hands-on experience in frontend development and debugging.
Education
Bachelors in Technology - Computer Science - Shri Mata Vaishno Devi University
2021 - 2025 ยท Afghanistan
Formal Education - Presentation Convent Higher Secondary School
- 2020 ยท Afghanistan
Certifications
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (37)
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