About
Analytical and detail-oriented professional with a proven track record in data annotation, healthcare analytics, and business intelligence. Expert at transforming complex datasets into actionable insights using Power BI, Advanced Excel, and Python. Experienced in training and evaluating AI models by assessing response accuracy and technical correctness. Demonstrated ability to improve data accuracy by 30% and reduce reporting time by 40% through automated dashboards and streamlined workflows. Passionate about leveraging data visualization to drive informed decision-making and optimizing AI performance through high-quality data labeling.
Skills & Expertise (16)
Work Experience
Associate Healthcare Analyst
OnSure Health Pvt Ltd
Jun 2025 - Present
Manage and analyze healthcare claim datasets for US-based doctors to ensure smooth insurance reimbursement. Cleaned and validated 100K+ records weekly in Excel and Power BI, improving data accuracy by 30%. Designed interactive dashboards tracking claim performance and TAT, reducing manual reporting time by 40%. Collaborated with cross-functional teams to identify and eliminate data redundancies, improving workflow efficiency. Supported management in business decision-making through automated reporting and key insights.
Customer Support Executive
IDIGITALPRENEUR
Jun 2024 - Feb 2025
Trained and mentored 4 team members in Email Support as well as Whatsapp Chat Support, enhancing team performance by 50% through improved understanding and emotional engagement. Delivered expert support via WhatsApp chats and calls, providing detailed information on affiliate marketing and the course offerings and profile building. Managed 85-95 daily email queries, ensuring prompt and accurate resolutions. Reviewed 135+ freelancing applications weekly for compliance with company policies. Conducted 10-15 customer calls daily, addressing concerns and offering guidance. Collaborated with team members to optimize processes, improving response times and overall customer experience.
Data Annotator / AI Response Evaluation
SOUL AI
Aug 2025 - Present
Evaluated AI-generated responses using defined rubrics for accuracy, relevance, and writing quality. Assessed conversational context and adherence to user instructions to determine response quality. Reviewed code, audio and image based outputs for tool correctness, parameter usage, and logical sequencing. Provided structured comparative feedback using Likert-scale ratings and qualitative justifications. Identified data inconsistencies and contributed to process improvement through feedback loops. Maintained consistency in quality assessment while handling high-volume annotation tasks.
Education
Bachelor of Arts in Political Science (Hons) - University of Delhi
2019 - 2022 · Afghanistan
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Citizen
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Depends on Offer
