About
Dynamic Analyst & Senior Business Associate with 3 years of experience in Analysis, Process Improvement & Strategic Operations. Currently leading a Team as Team Lead, overseeing performance, mentoring team members & ensuring delivery of key business objectives. Skilled in data-driven decision-making, stakeholder management & cross functional collaboration. Adept at analyzing business trends and implementing actionable strategies that enhance efficiency & organizational growth. Certified in Data Science by Fingertips, Ahmedabad & Skill Nation and proficient in leveraging tools such as Advanced-Excel, Python, Tableau, SQL, Power BI, Google Analytics, Looker.
Skills & Expertise (25)
Work Experience
Senior Business Associate
Porter
Sep 2025 - Nov 2025
Leading a team of 3-4 associates, track performance against KPIs, and ensure timely delivery of reports, insights, and operational goals. Use Snowflake SQL, Advanced Excel to extract, clean, and analyze large datasets, providing actionable insights that drive business decisions and process improvements. Conduct root-cause analysis on partner and customer escalations, identifying trends and implementing corrective measures to reduce recurrence. Partner with marketing, operations, and central teams to analyze VOC/VOP data, optimize retention strategies, and improve partner engagement. Analyzed partner and customer behavior data to identify key churn drivers and operational gaps, enabling targeted retention strategies that helped reduce churn/retention drop rates by 62% and improve partner engagement.
Data Analyst
TalentGum
Oct 2022 - Aug 2025
Extracted, cleaned, and analyzed large datasets from multiple sources to ensure accuracy and generate actionable insights. Created interactive KPI dashboards and automated reports using Power BI and Looker Studio to support business stakeholders with real-time performance tracking and strategic decision-making. Connected end-to-end user data across Google Analytics 4, Google Ads, CRM, and LMS platforms to track the complete customer journey — from PPC search queries and landing page interactions to purchases and churn behavior and helped in improving platform activation and sign-up conversion rates by 12-15%. Built end-to-end funnel dashboards in Looker Studio and Excel to analyze traffic sources, CTRs, sign-up conversions, and drop-off points, helping improve funnel performance and drive higher conversions.
Education
B.Eng. - Information Technology - Ahmedabad Institute of Technology
2018 - 2022 · Afghanistan
Higher Secondary - Sabari Vidya Vihar
2017 - 2018 · Afghanistan
Secondary - Sabari Vidya Vihar
2015 - 2016 · Afghanistan
Certifications
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Skills (25)
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